Job Title: School Operations Associate

Report to: Senior Director of Operations

Coaching support provided by: Senior Director of Operations 

Employment Terms: 12-month position 

SCHOOL OPERATIONS ASSOCIATE JOB SUMMARY: 

Operations Associates understand that a great school takes excellent operations. Reporting to the Senior Director of Operations, this role on our School Operations team is the first and primary point of contact to the school for parents, visitors, community members, and other external parties. The associate warmly, courteously, and effectively interacts with these parties, ensuring that their experience of the school is consistently positive. The operations associate provides a centralized administrative resource to the school and fulfills a range of administrative duties.

ESSENTIAL FUNCTIONS OF THE OPERATIONS ASSOCIATE *JOB MAY INCLUDE BUT ARE NOT LIMITED TO THE FOLLOWING:

• The operations associate is the first and primary point of contact to the school for parents, visitors, community members, and other external parties
• The operations associate warmly, courteously, and effectively interacts with these parties, ensuring that their experience of the school is consistently positive
• Has ongoing communication with families to support with addressing concerns 
• The operations associate must be present and engaged from 7:20 am to 4:30 pm, Monday through Friday, except holidays, and work occasional evenings on weeknights and weekends, including parent events
• This position has a year-round schedule, with time-off for school holidays and vacation
• Greet all visitors and controlling access to the school
• Serve as gatekeeper to address questions and minimize interruptions of the school administration and instructional teams
• Set the tone for the school’s warm and professional culture
• Answer phone calls, directing calls, taking messages, placing outgoing calls, making public address announcements, sending robo calls
• Ensure the school’s main office environment is at all times clean, neat, organized and orderly
• Collect and maintain forms and other records, securing missing forms, and ensuring the confidentiality of all scholar records
• Use the school’s student information system to reconcile scholar attendance daily
• Produce accurate and timely student attendance reports
• Using the SIS and other systems (infinite campus, school mint, ATS, illuminate) to maintain and update all scholar contact/demographic information
• Process late scholar arrivals and following up with families of absent scholars
• Ensure scholars leave only with authorized parents or guardians
• Ensure memos, notices, and other school-specific documents are delivered, collected from classrooms and processed daily
• Occasionally assist the school nurse with the handling of sick students
• Plan and prepare for school events and activities
• Contact numerous vendors via phone and to obtain quotes and reconcile discrepancies
• Track supplies inventory, resulting in a regularly positive and relatively productive office environment
• Assist director of operations with special/time-sensitive projects throughout the year, including but not limited to: summer inventory, school year startup, scholar enrollment, assemblies, and end of year closeout
• Update dismiss sheets daily for classrooms and distributes to staff
• Assist with lunch & recess coverage as well as other coverage duties as needed
• Performing additional duties designated by the director of operations for the school’s successful functioning
• The operations associate reports to the director of operations
• Adherence to LEEP policies and procedures
• Model professionalism and the Core Values of LEEP
• Participation in Operations Team meetings.
• Lead Safety and Compliance at site with guidance of the Senior Director of Operations

KNOWLEDGE SKILLS, ABILITY, AND QUALIFICATIONS REQUIRED

• Bachelor’s Degree required
• Spanish and English speaking, reading, writing abilities required
• Experience working in quality improvement or program evaluation
• Experience working in youth development programs or other nonprofit field preferred
• Experience and comfort using Excel, Outlook, Word
• Adaptable and flexible to a fast-paced, high-intensity environment;
• A positive, ‘roll up your sleeves’ attitude;
• Strong organizational and planning skills, and the ability to consistently meet deadlines;
• Excellent prioritization and multitasking skills;
• Basic knowledge of technology (e.g., computers, chrome books, etc.) and the ability to provide basic IT support to students and teachers
• Solution-oriented, passionate problem solver;
• Great professional verbal and written communication skills to drive change across multiple stakeholders;
• Open and able to implement feedback quickly;
• Eager to learn and grow in a fast-paced, mission-driven environment.
• Commitment to providing impactful services to scholars
• Strong data management skills; understanding and love of data
• Enthusiasm for collaboration; friendly and responsive
• Experience managing multiple projects and a precise attention to detail
• Ability to synthesize information from multiple sources
• Mental Demands/Physical Demands/Environmental Factors

• Operational duties such as arrival/dismissal duties & lunch/recess coverage duties will be required.
• Some weekends and evenings are required. 

Working Condition

Mental Demands/Physical Demands/Environmental Factors

• The language of our school is Spanish. Maintaining the language in all aspects of the work is valued. 

• Work is generally confined to the school or campus, requiring those activities common to the environment. 

• Work requires sufficient mobility to patrol halls and school grounds, and to climb stairs in some buildings. 

• Lifting light objects may be necessary. 

• Operational duties such as arrival/dismissal duties & lunch/recess coverage duties will be required. 

• Some weekends and evenings are required.

Salary Range: 48,000-55,000

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