POSITION SUMMARY: Manages and directs all aspects of the parts department in a manner which ensures maximum benefit and profitability for the company. Coordinates, motivates, and develops an effective and efficient parts staff.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned:

1. Establish department policies and procedures in conjunction with store management.
2. Establish realistic sales objectives by category.
3. Merchandise and advertise effectively and within budget.
4. Establish a competitive parts pricing policy while maximizing grosses.
5. Attend any company, store, and community functions that will benefit the dealership.
6. Create measures to control costs wherever possible.
7. Insure the company receives full value for time and materials purchased.
8. Obtain competitive bids and purchase supplies only when necessary.
9. Create and adhere to good security measures in purchasing, shipping, receiving, and facilities.
10. Oversee inventory and financial transactions associated with the parts department to ensure proper accounting.
11. Supervise staff ensuring that all employees have a thorough understanding of their duties and responsibilities.
12. Create a plan for cross training all staff.
13. Maintain knowledge of regulations and compliance as it relates to USDOT, OSHA, EPA, and EEOC/ADA.
14. Maintain a safe working environment and adhere to the company safety program at all times.
15. Perform other duties as assigned by the store manager.

Customer Service Responsibilities:

• Ensure every customer is satisfied with the products, services, and support of all staff.
• Resolve customers concerns efficiently and effectively.
• Promote a positive attitude at all times.
• Maintain a professional appearance and demeanor.
• Exhibit Birkey's high level of customer service on a daily basis.
• Acknowledge appreciation of clients and customer.

This organization reserves the right to revise the essential position functions as the need arises.
Qualifications
QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience: Individual should have an Associated Degree or its equivalent. Should be able to set work priorities and work independently in the absence of supervision and be able to understand and carryout oral and written directions. Individual must have the ability to maintain a high degree of motivation in team members to retain the focus of providing the highest level of customer satisfaction.
The individual should have 2 4 years of related experience, steady work record, and must be able to perform each of the essential position functions.
Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to get around the dealership and grounds for various tasks.
• The employee would normally lift or move 10 lbs., frequently lift or move up to 25 lbs. and occasionally lifts or move up to 100 lbs.
• Ability to tolerate up and down movement with bending or stooping including reaching above and below shoulder height with arms and hands.
• Ability to be on ones feet for extended periods of time.
• Ability to operate equipment or other power equipment as necessary.
• Must meet health assessment requirements.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is frequently exposed to dust, odors, oil, fumes and noise.
• The employee is generally required to sit or stand for long periods of time.
• The noise level in the work environment is usually moderate.
• While performing duties, the employee may be near moving mechanical parts and inside and outside weather conditions.
• While performing the duties of the job, the employee will perform extensive keystroke tasks.