Overview:

Dropps is a direct-to-consumer business reinventing cleaning for good. We eliminate everything you don't need and shouldn't pay for, delivering high performance, sustainable cleaning products that make life simpler.

Job Summary:

In the Sales Operations Associate role, you will play an integral role in growing Dropps retail, e-tailer and marketplace business sales by providing both administrative and operational support to our customers, partners, and brokers. The Sales Operations Associate is responsible for operational management including full customer setup, onboarding, order, settlements and customer care.

Responsibilities

EDI Responsibilities

• Oversee EDI routing and orders to ensure timely and accurate processing of orders, invoices, and settlements
• Onboard new trading partners onto our EDI platform; collaborate with external parties to define, test, and implement EDI transactions
• Coordinate all new customer onboarding with sales, operations and our 3PL partner
• Troubleshoot issues related to EDI functionality and monitor newly installed EDI processes

Customer Management and Orders

• Provide administrative and operational support to retail and large e-tailers sellers
• Design and manage customer onboarding administration including EDI and Marketplace item setup
• Ensure completion of all tasks, including managing bids, contracts, price, trade and freight adjustments, and inbound sales purchase orders
• Serve as a point of contact for order status inquiries, product and package update, customer relations needs, and ICAN facilitation
• Manage customer service requests, return merchandise authorizations, and special pricing programs
• Oversee daily maintenance of sales orders processing
• Fulfill basic sales and broker reporting requests
• Support compliance processes with state and international regulations
• Intervene and support Operations team in resolving accounts payable and chargeback issues
• Provide administrative support for customer visits and special projects

Requirements

• Dedication to Dropps' sustainability mission
• 3-5 years of Retail and e-commerce operations experience, CPG preferred
• 2-3 years of EDI management experience, preferably TrueCommerce or SPS
• Working knowledge of Netsuite
• Physical requirements (with or without reasonable accommodations): ability to use common office equipment such as a computer, keyboard, mouse/touchpad, etc., ability to visually interpret images, ability to communicate with team members, attend virtual and in person meetings as applicable. This is a primarily stationary role at a desk (seated or standing, according to preference), so must be able to sustain sitting/standing for the majority of work time.

Benefits:

• Medical and vision insurance with HRA
• 401K plan with matching and ESG funds option
• Unlimited vacation days
• Paid sick time off
• Work from home options
• Discounts on Dropps products
• Home office and internet stipends

Location: Remote with on-site days in Elk Grove Village, IL

Reports to: VP of Supply Chain, with heavy support to the Sr. Director of Customer Marketing

Salary Range: $30,000 to $45,000

Dropps is an equal-opportunity employer. We are proud to provide employment, training, and room for growth to all, regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. We thrive when our ideas are reinforced and challenged by new viewpoints and we recognize diversity at Dropps is essential to developing the best products on the market and being the happiest workplace in the world.