Job Type

Full-time
Description
Seeking to hire Specialists for: Kitchen/Baker
Benefits and Pay:

• Starts $15/hour minimum, potential for advancement
• 20% Co-op grocery discount
• Medical insurance options after 90 days for full time staff (plus dental and vision)
• Short term disability insurance after 90 days (if eligible, injuries on day 1, or illnesses after 7 days of absence can be reimbursed)
• Two Paid Holidays (Christmas and Thanksgiving), time and a half on Easter, New Year's Day, July 4th, Memorial Day, Labor Day
• Employee Assistance Program (free anonymous counseling)
• Paid time off - 2 weeks for full time staff accrued in the first year
• Full time work schedule

References required: please include 2 professional and 1 personal (not a family member) references. Incomplete applications will not be considered.
Work Schedule: This is a full time 40hour/week role, with at least one weekend day/week required.
Goal: Our production kitchen seeks an experienced baker to help with production, training, and replenishment ordering for creation of prepared foods at our store. Our kitchen/bakery prepares large batches of the delicious baked goods we sell in our deli. They help to coordinate our prepared foods area with a product mix that meets customers' needs, meets purchasing guidelines, and contributes to the financial best interest of the Co-op. They work cooperatively with the public, vendors, staff, and supervisors. They keep a positive and are solution oriented. They help maintain a consistently positive shopping experience for customers.
Essential Responsibilities and Functions
CUSTOMER SERVICE

1. Provides outstanding internal and external service.
2. Fulfills daily cleaning tasks, cleanup/upkeep of personal areas, and periodic cleaning.
3. Shares ideas to improve customer service.
4. Works with special orders for the bakery.
5. Offers samples, suggestions and product information to customers.
6. Maintains familiarity with all areas of the store.
7. Responds to requests from customers to research product availability, price and quality issues.

PURCHASING & PRICING

1. Works with Manager/Coordinators to ensure purchasing for assigned areas; ensures orders are received/credited following established procedures. Pulls product, installs signage and follows up with vendors regarding product recalls.
2. Follows trends, does research and uses data to ensure optimal product mix and pricing.
3. Ensures that unsellable items are recorded and returned or disposed of.
4. Communicates needs of Owners and customers to Supervisors.
5. Maintains accurate pricing for profitability.
6. Completes periodic inventory counts.

MERCHANDISING & PROMOTIONS

1. Oversees baked goods, makes replenishment purchases in coordination with Fresh department.
2. Coordinates area floor plan and display cases and sale/sale changeovers.
3. Supports periodic category resets/store wide plans.
4. Maintains attractive displays and accurate sales tags and sale signs for bakery products.
5. Works with Marketing and Fresh Department to ensure accurate, up-to-date product signage.
6. Provides product information to customers.

DEPARTMENT OPERATIONS

1. Works with all levels of Co-op staff in a manner that supports Co-op growth.
2. Coordinates production/cleaning schedule, meeting Health Department and customer service standards.
3. Takes training as designed for the position, and supports training plans for staff according to role.
4. Keeps accurate records.
5. Takes the lead during opening and closing shifts.

OPERATIONS MANAGEMENT

1. Attends meetings as assigned.
2. Accountable for departmental and store-wide communication systems, including emails, logs, whiteboards, etc.
3. Maintains correspondence with staff, vendors, customers, and Owners through email, phone, etc.
4. Maintains departmental information on team drives and follows organizational protocol for shared calendars, schedules.
5. Reviews area operations and recommends changes in, or better utilization of resources.
6. Communicates and coordinates departmental needs with Manager and Coordinators.
7. Adheres to the Staff Agreement.

LEADERSHIP

1. Accountable for area personnel and assisting with human resources or supervision, including, but not limited to:
2. Completes store checklists regarding state of the store, safety, and cleaning, on a scheduled basis.
3. Role models conflict resolution and safety procedures.
4. Models and works to ensure honest and open lines of communication within and among departments and staff.
5. Communicates in a clear, direct, and respectful manner.
6. Complies with established policies, procedures, customer service standards and guidelines.
7. Models organizational service goals and standards.

Performs other duties as assigned.
Requirements
This is a full time position, applicants must be available to work 40 hours/week year-round.
Working Conditions

• Frequently performs work in a retail grocery store.
• Works in temperature extremes (walk-in freezer, frozen or hot parking lot, hot kitchen, etc.).
• Utilizes hand trucks, pallet jacks, grocery carts, box cutters, electronic ordering devices.
• Utilizes office machines, cash registers, tablets, computers, fax machines, scanners, photocopiers, telephone and intercom systems.
• Utilizes systems of communication and data storage, including, but not limited to, G-Suite, GMail, Google Calendars, Payroll software, etc.
• May come into contact with hazardous materials in relation to cleanliness of the store.
• Moderate noise level.

Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
MINIMUM QUALIFICATIONS

• High School Diploma or equivalent.
• At least one year of experience in a bakery.
• Firm grasp of margin, pricing and inventory control.
• Willingness and ability to learn to meet the changing requirements of the job.
• Able to work at least one weekend day/week, early morning, late evening, or overnight shifts as needed.

PREFERRED QUALIFICATIONS

• Bachelor's Degree from a four-year college or university or equivalent related experience and/or training; or equivalent combination of education and experience.
• Training or leadership experience related to grocery or retail environments or cooperatives.
• Experience with natural products purchasing and merchandising.

PHYSICAL QUALIFICATIONS

• Ability to use computer keyboard, mouse, telephone, and office equipment frequently.
• Ability to lift and carry between 20 and 50 pounds frequently.
• Ability to sit, stand, walk for long periods of time.
• Ability to bend, stoop, squat, kneel, reach above shoulder height, and climb stairs/ladders frequently.
• Ability to use fine motor skills for typing, grasping, manipulating objects with fingers.
• Ability to write or type reports, and complete checklists in written or digital format.
• Ability to read and interpret small print and alphanumeric product codes.
• Ability to work overnight, weekend and non-business hour shifts as required.

COMPETENCIES
To perform the job successfully, an individual should demonstrate the following competencies:

• Analytical - Ability to analyze, collect and research data; fierce attention to detail.
• Mathematical - Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals; ability to compute rate, ratio and percent. Ability to perform these operations using units of American money and weight measurement, volume and standard kitchen measurements.
• Comprehension - Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Reasoning - Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Teamwork - Balances team and individual responsibilities; contributes to building positive team spirit; supports everyone's efforts to succeed.
• Interpersonal Skills - Focuses on solving conflict, not blaming; maintains confidentiality; remains open to others and ideas and tries new things.
• Organizational Support - Follows policies and procedures; supports Co-op's goals and values.
• Judgment & Decision Making - Displays willingness to make decisions; supports and explains reasoning for decisions as they are coordinated within the department.
• Independence & Interdependence - Ability to work independently, as part of a team, coordinating within the department to ensure goals are met.
• Business Acumen - Understands business implications of decisions; displays orientation to profitability; demonstrates knowledge of market and competition.
• Project Management - Coordinates projects; communicates changes and progress; completes projects on time and budget; manages project activities.
• Leadership - Exhibits confidence in self and others; inspires and motivates others to perform well; effectively influences actions and opinions of others; accepts feedback from others; gives appropriate recognition to others.
• Problem Solving - Identifies and resolves problems in a timely manner; works well in group problem solving situations; has a cooperative spirit.
• Planning/Organizing - Prioritizes and plans work activities; uses time efficiently.
• Computer Literacy - Ability to regularly use computers for organizational content on shared drives.
• Oral Communication - Responds well to questions; participates in meetings. Ability to speak effectively to groups of customers or employees of the organization.
• Safety and Security - Observes safety and security procedures.
• Attendance/Punctuality - Is consistently at work and on time.
• Flexibility - Ability and willingness to learn and meet the changing requirements of the job.

Disclaimer
This job description is a representative, but not exhaustive list of job functions that an employee may be required to perform. It is not intended as an employee contract, nor is it intended to describe all duties someone in this position may perform. The employer reserves the right to revise this job description at any time and require employees to perform other tasks as circumstances of its business or work environment change, regardless of job title or routine job functions.
Salary Description

$15/hour