• Serve as primary system administrator for the CRM (currently Salesforce.com)

implementation, related integrations, and installed AppExchange applications

• Assist in training of new users, and grow the CRM skill set across the organization
• Handle all basic administrative functions including user account maintenance, reports and

dashboards, workflows, process builder and flow

• Complete regular internal system audits and prepare for upgrades
• Create and maintain systems documentation, artifacts relating best practices and systems

configuration, and user support materials

• Stay informed of industry trends, latest practices, and emerging technologies
• Gather and document business users’ requirements
• Effectively act as the liaison between our users, vendors and the application development

team to define project roadmaps

• Manage Salesforce projects
• Understand current business processes and document processes in development

The Business Analyst - CRM will be an integral member of the Skyline team that plans and oversees
CRM projects. They apply their knowledge of CRM capabilities and limitations to guide the business
to the best solutions. And they act as interpreters between IT and business stakeholders.

1 years’ experience in a CRM Administrator role or similar experience

• 2 years’ experience working with a CRM

2 years’ experience in a Salesforce Business Analyst or SF Administrator role

• 3 years’ experience working with Salesforce
• Salesforce Administrator Certification
• Knowledge of integration with ERP systems
• Prior work in a manufacturing environment
• General understanding of project management principle