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Description
As a Tier 2 Technician within our Managed Services division, you will support our clients experiencing IT issues or requiring technical assistance.
This position will be 100% onsite at client locations in New Orleans. Your role is pivotal in maintaining high levels of customer satisfaction and loyalty, reflecting our commitment to excellence and adherence to desired service levels.
You will be responsible for issue diagnosis, direct resolution where possible, and escalation to higher-level technicians as needed.
Your efforts will contribute significantly to our overall service delivery effectiveness and the achievement of our business objectives.
Roles and Responsibilities
Software installs, configuration changes, updates / upgrades, and troubleshooting. Resolving service requests and incidents including but not limited to user onboards, offboards, active directory management, spam filter management / training, printer configurations, remote connectivity hardware / software support, password resets, O365 management.
Requirements
Nice to Have Skills
Experience with legal business software (iManage, Coyote, etc.)
Other non-negotiables :
Last updated : 2024-05-30
Full Time
Sports & Recreation
$46k-59k (estimate)
06/01/2024
08/30/2024
Sparkhound.com
HOUSTON, TX
50 - 100
1998
Private
ADAM HOPKINS
$10M - $50M
Sports & Recreation
Sparkhound provides information technology staffing and consulting services.
The job skills required for Support technician include Customer Service, Operating System, Active Directory, Commitment, etc. Having related job skills and expertise will give you an advantage when applying to be a Support technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Support technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Support technician positions, which can be used as a reference in future career path planning. As a Support technician, it can be promoted into senior positions as an Applications Support Technician II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Support technician. You can explore the career advancement for a Support technician below and select your interested title to get hiring information.
If you are interested in becoming a Support Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Support Technician for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Support Technician job description and responsibilities
The Support Technician must offer technical assistance to clients and analyze technical requirements.
01/19/2022: Cheyenne, WY
The Support Technician should be able to help customers facing trouble understanding how certain hardware or software works.
04/11/2022: Pittsfield, MA
Support technicians must be extremely knowledgeable and skilled regarding the product they are providing support for so as to best help the customer.
02/27/2022: Nashville, TN
A support technician must be good at listening and communication skills to be clear that both the user and support specialist understand any problem, solution or user requirements.
01/25/2022: San Jose, CA
Maintains the computer and network systems of an organisation.
03/03/2022: Memphis, TN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Support Technician jobs
Provide plant wide support both desk side and via remote correspondence.
03/04/2022: Salt Lake City, UT
As computers and software become more complex, support technician will be needed to provide technical assistance to customers and other users.
03/19/2022: Frankfort, KY
Candidate must know that a combination of technical skills, persistence and customer service skills are needed to be a support technician.
04/05/2022: Port Arthur, TX
A technical support should be able to work calmly when under pressure.
01/19/2022: Reno, NV
Gaining this skills set can enable a support technician to command higher wages from employers.
02/14/2022: Fort Wayne, IN
Step 3: View the best colleges and universities for Support Technician.