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BadgePass
Gainesville, FL | Full Time
$43k-55k (estimate)
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Support Technician
BadgePass Gainesville, FL
$43k-55k (estimate)
Full Time | IT Outsourcing & Consulting 2 Months Ago
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BadgePass is Hiring a Support Technician Near Gainesville, FL

Are you an analytical, no-nonsense technical problem solver?

Do you like providing support and service that benefits others?

Are you looking for a growth opportunity in a stable but growing organization that values your contributions?

As a Field Support Technician with BadgePass, your role will be pivotal in our success by helping to provide best-in-class hardware and software support to our customers.

Essential Job Responsibilities include:

· Troubleshooting, installation, maintenance, and repair of designated equipment including software and hardware devices.

· Performing hardware and software installations – both on-site and remote, as needed.

· Proactively scheduling and running inspections and service calls to customer sites.

· Keeping up to date on administrative responsibilities such as documenting support call details, updating internal service records, etc.

· Daily communications with customers to ensure resolution and proper follow-up.

· Maintaining tools and test equipment and ensuring they are properly calibrated.

· Providing an exceptional level of customer service

Qualified candidates must have reliable transportation and a clean driving record, be located in the greater Orlando area, and be willing to travel within a 2-3 hour distance for regular customer site visits and support calls. Must also be comfortable with providing remote technical support via phone and computer from a home office or from our regional office in Orlando.

About BadgePass

BadgePass is a software development company created to bridge the gap between identifying a person and managing what they do. We are focused on creating best-in-class software solutions and having the best team members possible along for the ride! We firmly believe that customers won’t love a company unless employees love it first, so we strive to create an environment that inspires our team members and allows them to translate their passion into incredible products and an unmatched customer experience.

Interested in joining the team? We’d love to hear from you! Please apply online here: https://go.cultureindex.com/p/05172017043043UDpSgj

Job Type: Full-time

Pay: $36,000.00 - $40,000.00 per year

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Schedule:

  • Monday to Friday

Work Location: On the road

Job Summary

JOB TYPE

Full Time

INDUSTRY

IT Outsourcing & Consulting

SALARY

$43k-55k (estimate)

POST DATE

03/09/2024

EXPIRATION DATE

08/30/2024

WEBSITE

badgepass.com

HEADQUARTERS

RIDGELAND, MS

SIZE

25 - 50

FOUNDED

2010

CEO

PHILLIP KING

REVENUE

<$5M

INDUSTRY

IT Outsourcing & Consulting

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The job skills required for Support Technician include Troubleshooting, Customer Service, Technical Support, Problem Solving, Installation, Communication Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Support Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Support Technician. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Support Technician positions, which can be used as a reference in future career path planning. As a Support Technician, it can be promoted into senior positions as an Applications Support Technician II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Support Technician. You can explore the career advancement for a Support Technician below and select your interested title to get hiring information.

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If you are interested in becoming a Support Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Support Technician for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Support Technician job description and responsibilities

The Support Technician must offer technical assistance to clients and analyze technical requirements.

01/19/2022: Cheyenne, WY

The Support Technician should be able to help customers facing trouble understanding how certain hardware or software works.

04/11/2022: Pittsfield, MA

Support technicians must be extremely knowledgeable and skilled regarding the product they are providing support for so as to best help the customer.

02/27/2022: Nashville, TN

A support technician must be good at listening and communication skills to be clear that both the user and support specialist understand any problem, solution or user requirements.

01/25/2022: San Jose, CA

Maintains the computer and network systems of an organisation.

03/03/2022: Memphis, TN

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Support Technician jobs

Provide plant wide support both desk side and via remote correspondence.

03/04/2022: Salt Lake City, UT

As computers and software become more complex, support technician will be needed to provide technical assistance to customers and other users.

03/19/2022: Frankfort, KY

Candidate must know that a combination of technical skills, persistence and customer service skills are needed to be a support technician.

04/05/2022: Port Arthur, TX

A technical support should be able to work calmly when under pressure.

01/19/2022: Reno, NV

Gaining this skills set can enable a support technician to command higher wages from employers.

02/14/2022: Fort Wayne, IN

Step 3: View the best colleges and universities for Support Technician.

Butler University
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