About the Dental Support Coordinator Position

We're looking for a Dental Support Coordinator to assist in our goal to create a warm and memorable patient experience for our family dental practices. You'll be maintaining scheduling and account management duties for one or more of our practices.

The ideal candidate will have a friendly, easygoing personality in addition to being perceptive and disciplined. You should be able to deal with complaints, learn quickly, and give accurate information. A patient-oriented approach and service mindset is essential.

We are looking for a great addition to our team to help make our patients feel like family while in the practice, while supporting our doctors and clinical team.

Dental Support Coordinator Responsibilities

• Keep our front desk clean, presentable and stocked with all the necessary material (pens, forms, paper, etc)

• Scheduling and new patient intake

• Manage accounts, collections

• Coordinate with insurance and benefit plans

• Greet and welcome patients and prepare them for their visit with the doctor

• Answer questions and address complaints

• Answer all incoming calls and redirect them. Take and deliver messages for the doctor and team as necessary

• Receive incoming letters, packages, etc and distribute them

• Monitor office supplies and place orders when necessary

• Keep updated records and files

• Monitor office expenses and costs

• Take up other duties as assigned (travel arrangements, schedules, etc)

Dental Support Coordinator Requirements

• Some experience as a front desk representative or position in a dental/medical office is a huge plus.

• Familiarity with office machines (e.g. fax, printer etc.)

• Knowledge of office management and basic bookkeeping

• Proficient in English (oral and written)

• Excellent knowledge of MS Office (especially Excel and Word)

• Strong communication and people skills

• Good organizational and multi-tasking abilities

• Problem-solving skills

• Customer service orientation

• High School diploma; additional qualifications will be a plus
• Bilingual (Spanish-preferred) is a huge plus!