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Responsibilities:- Contact customers to collect outstanding payments
- Maintain accurate and up-to-date records of all collection activities
- Resolve customer inquiries and disputes regarding billing and payment
- Collaborate with other departments to ensure timely resolution of customer issues
- Follow up on payment arrangements and negotiate payment plans when necessary
- Prepare and send collection letters or notices to delinquent customers
- Update customer accounts with payment information and notes on collection efforts
- Provide excellent customer service while maintaining professionalism and empathy
Requirements:
- Strong customer service skills with the ability to handle difficult conversations
- Knowledge of accounts payable processes and procedures
- Proficiency in using accounting software for account management and analysis
- Strong math skills for accurate calculations and account analysis
- Excellent phone etiquette and communication skills
Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
Schedule:
Monday- Friday
7:00am-3:30PM
Job Type: Full-time
Salary: $22.00 - $25.00 per hour
Benefits:
Weekly day range:
Work setting:
Work Location: In person
Full Time
$43k-54k (estimate)
04/12/2024
07/08/2024
agilestaffinginc.com
Santa Ana, CA
<25
The job skills required for Collection Clerk include Customer Service, Customer Contact, Communication Skills, Empathy, Analysis, etc. Having related job skills and expertise will give you an advantage when applying to be a Collection Clerk. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Collection Clerk. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Collection Clerk positions, which can be used as a reference in future career path planning. As a Collection Clerk, it can be promoted into senior positions as a Collections Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Collection Clerk. You can explore the career advancement for a Collection Clerk below and select your interested title to get hiring information.