What you'll do

The Bike Guide will be primarily responsible for the maintenance of the Horseshoe Canyon Ranch eMTB rental fleet. The Bike Mechanic is a critical component to the success of the Ranch; ensuring high levels of quality customer service and serving as a bike champion to the organization. The Bike Mechanic reports directly to the Bike Program Manager. 

Pay: Commensurate with experience.

Benefits/Perks:

• Medical, Dental, Vision Benefits for Full-Time Employees.
• 401k match for Full-Time/Part-Time Employees after 2 months of service (must be 21 years or older).
• Employer paid Short-Term/Long-Term Disability and Life Insurance benefits.
• Employee Assistance Program, Bicycle Share Program.
• 50% discount at Ropeswing establishments for employees and up to 1 guest.

Additional details concerning Benefits/Perks will be provided at time of employment.

Responsibilities

• Performing scheduled and non-scheduled service and maintenance of the bike inventory. 
• Ensuring all aspects of operational quality and safety of Ranch bicycle fleet. This includes new bike assembly, maintenance, and cleaning.
• Maintenance may include, but is not limited to, bearing adjustments, brake bleeding, suspension service, wheel truing, drivetrain overhauls, cable/housing replacement, and bar wrapping.
• Recording time, materials and parts required for each assignment.
• Adhering to Bike Program budget; provide quotes on expenses and parts needed.
• Maintaining inventory of parts used/needed and allocate appropriately.
• Maintaining an organized and efficient service area.
• In Partnership with the Bike Program Manager, assisting in organization of bike reservations and availability.
• Proactively identify issues with bicycles and their performance; assist with one-on-one maintenance issues, as needed.
• Encouraging and supporting all efforts to cultivate a bike-friendly identity for Horseshoe Canyon Ranch and related Ropeswing and Runway organizations, as well as for Jasper and other communities.
• Assisting in trail maintenance, as needed.
• Learning, understanding, and adhering to company policy, programs, and standards.
• Performing other tasks assigned by management 

What You Need to Get the Job Done 

• Minimum 2 years’ experience and advanced technical knowledge of bicycle maintenance in a bike shop as a mechanic
• Fluent in suspension maintenance, diagnosis, and repair
• BRM (rental platform) experience
• Ability to work with computers, cellphones, and relevant business systems to track work orders and inventory
• Proficient in Microsoft Office Suite
• Demonstrated team player and communication skills
• Organizational skills (workspace management)
• Ability to manage competing priorities and deadlines
• Ability to problem solve in a fast paced, evolving department
• Ability to complete satisfactory background and motor-vehicle check

What Will Make Us REALLY Love You

• eMTB expertise is preferred
• Litespeed POS experience (or equivalent retail service system; ascend etc.)

In our commitment to wellness in the community, Ropeswing is proud to offer a smoke-free environment for all of our guests and employees.

*Ropeswing is an Equal Opportunity Employer, and we value diversity. All employment is based on merit, qualification, and business need.