Performance Therapy Institute is seeking an Office Manager for a privately owned, outpatient physical therapy practice in Franklin, TN. This position will play a critical role for the growth and smooth operation of our clinic. We’re looking for a compassionate, caring, and enthusiastic candidate to join our growing team. Applicants should be detail-oriented, organized, and enjoy being part of a dynamic, growing team. Multitasking and time management skills are essential for this position.

This is a full-time position with competitive compensation according to experience level and performance.

Duties include:

• Interacting with patients, greeting them as they arrive and checking them out as they leave.
• Insurance benefit verification
• Insurance authorization
• Collecting patient payments
• Filing paperwork.
• Communicating with and scheduling potential patients. We believe the front desk is the face of the clinic to patients and essential for the success of the clinic.
• Ability to assist with marketing efforts, social media, and community outreach a major plus!
• The position requires approximately 40 hours per week, Monday through Friday. Working hours approximately 8-5PM.

ABOUT US: Since 2014, some of the most well-known general practitioners, orthopedists, and neurologists in the middle Tennessee area have trusted Performance Therapy Institute (PTI) with their patients’ health, well-being, and recovery.

What makes PTI unique is the amount of 1-on-1 time patients get to spend with licensed therapists, access to the most advanced therapy solutions available today, and flexible appointment times to match their patients’ busy schedules. As a result over 2,000 patients have shortened their recovery time, and experienced an increase in their balance/mobility while significantly improving the quality of their life!

Principal job duties:

• To greet patients promptly when they enter the clinic.
• To schedule patients over the phone or email.
• To handle the daily scheduling, filling cancellation spots, and scheduling follow-up appointments.
• To represent the clinic with patients, whether in person or on the phone.
• Handle and organize patient files and information.
• To stock and change linens in patient rooms as well as light cleaning around the clinic.
• Any other duties which may be required.

Qualifications and skills:

• Minimum of one year experience in customer service setting, experience as a receptionist in a healthcare setting strongly preferred.
• Proficient in Microsoft Word, Excel, and Google Documents.
• A high-school diploma is required, an AA or Bachelor’s Degree is preferred.
• Ability to interact in a professional and courteous manner with patients and coworkers at all times.
• Able to take patient payment, handle email communications, navigate Electronic Medical Records software, and handle a multi-line phone system.
• Ability to learn and communicate about the various diagnoses that are seen at the clinic.
• Ability to understand and communicate insurance benefits
• Ability to be resourceful and proactive when issues arise.
• Handle paperwork and filing in an organized manner.
• Communicate clearly in person and on the phone.
• Abilities with social media (Instagram and Facebook) and design skills in Canva is a major plus.

Job Type: Full-time

Pay: $50,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Healthcare setting:

• Clinic
• Medical office

Schedule:

• 8 hour shift

Ability to Relocate:

• Franklin, TN 37067: Relocate before starting work (Required)

Work Location: In person