As a Project Coordinator you will be responsible for packaging, launching, and tracking new client programs. You will establish and communicate a schedule and provide status reports to team members. This includes identifying and communicating to the client any issues in the implementation process such as delays, service problems, or pricing issues. The ideal candidate will have experience in managing accounts and building relationships with clients.
Essential Duties & Responsibilities:
* Manage projects & deadlines for store openings, client rollouts, client requests and program changes
* Evaluate project deliverables
* Discuss project status, completion, success metrics, issues, client satisfaction
* Determine internal resource requirements of projects based upon project needs
* Communicate the client's expectations to Field Support, and discuss alternative options/solutions
* Provide project status summary reports and updates
* Track and report percentage complete, project metrics and issues
* Keep an accurate risk tracking document
* Summarize the status for current projects and initiatives, and outline time and action
* Gather relevant information from a variety of technology sources and package in a professional medium
* Present via phone, webinar or person-to-person/group meeting settings
* Run verification reports to ensure proper system setup
Qualifications:
* With a bachelor's degree, six months of equivalent advanced customer service experience is required - one year is strongly preferred; with a high school diploma, three years of equivalent advanced customer service experienced is required.
* Excellent interpersonal communications skills required
* Develop and maintain positive internal and external work relationships
* Strong customer service orientation
* Timeliness, accuracy ability to prioritize and organize business requirements and workload
* Intermediate Microsoft Excel experience required - not just data entry - i.e. calculations, VLookup
* Proficient with Microsoft Word
* Experience with ERP programs (i.e. JD Edwards, Oracle, PeopleSoft, SAP) and report writer program strongly preferred (i.e. Business Objects).