Aurora University (AU) is committed to the transformative power of learning by creating a student-centered environment and an equity of experience and opportunity, to ensure that students, faculty, and staff of all backgrounds feel welcome and included. Our culture of collaboration, generosity, and belonging make it a special place for students, faculty, and staff.
AU is grounded in the transformative opportunity it provides to a diverse student body. As a private university with a public mission and a commitment to making a difference in peoples’ lives, AU has a long history of resilience and of providing access to an education that values innovation, focuses on continuous improvement, and has a positive impact on the communities we serve. We are proud of our service to and economic impact on the state of Illinois, where over 80% of our students stay to live and work, where 90% of our students come from, and where we foster strong community partnerships to develop the workforce in areas such as nursing, education, business, technology, and social work.
We are looking for passionate and purposeful individuals who represent the full diversity of Aurora and who demonstrate a sensitivity to and understanding of the diverse academic, socioeconomic, cultural, ability, identity, and ethnic backgrounds present in our community. When you join the team at AU, you can expect to be part of an inclusive, innovative, and equity-focused community that approaches higher education as a matter of social justice requiring broad collaboration among faculty, staff, students, and community partners.
At AU we believe that continuous learning is a fundamental part of working life, and our goal is for all colleagues on our campus to feel supported and equipped to realize their full potential. We actively support our community by providing all employees with opportunities to engage in professional development activities, as well as a range of tuition and employee benefits that can be found here.
Position PurposeThe Student Services Coordinator supports learning as a key member of the Strategic Partnership team, responsible for coordinating a wide array of services and programs that facilitate student enrollment, engagement, success, and transition into bachelor and master-degree university center programs. This role demands a high level of organization, excellent communication skills, and the ability to work independently and collaboratively with various stakeholders within the university and at the university centers. The coordinator will manage, schedule, and host programmatic information sessions, orientation, and registration events, and liaise with members of the university center staff, main campus offices, and colleges to ensure seamless service delivery to students. The scope of this position may expand to include additional university center locations over time.
Essential Job Functions

• Program Scheduling and Management: In collaboration with university center staff, organize, schedule, and manage the logistics for programmatic information sessions, classroom visits, orientation programs, and registration events, ensuring that all activities are executed smoothly and effectively.
• Collaboration with University Staff: Coordinate closely with members of the university center staff, main campus offices, and academic colleges to align programmatic efforts and ensure consistent communication and service delivery to students.
• Outreach and Communication: Serve as a concierge for prospective students, their parents, and the community providing detailed information about programmatic outcomes, requirements, and the value of the university experience.
• Service Coordination: Work in tandem with main campus offices to coordinate services that support student needs, including but not limited to academic advising, financial aid, and student wellness.
• Enrollment Support: Maintain significant knowledge on the admission process and criteria for each program, along with the ability to provide unofficial transcript evaluations and advise students accordingly.
• Schedule Planning: Collaborate with academic colleges to coordinate academic schedule planning, ensure that course offerings meet the needs of students and align with academic goals.
• Support to Senior Director: Provide ongoing support to the Senior Director of Strategic Partnerships, assisting with the development and implementation of strategic initiatives aimed at enhancing programs, promoting the Aurora University brand, deepening the relationship with university center partners, as well as growth and offerings.

Core Competencies

• Represents Aurora University in the most positive manner with prospective, former and current students, clients, suppliers, and the community we serve. Interacts effectively with a diverse group of faculty, staff, students and other customers of our service, learns and uses operating practices of the department and Aurora University.
• Upholds the Mission Statement: Aurora University is an inclusive community dedicated to the transformative power of learning. As a teaching-centered institution, we encourage undergraduate and graduate students to discover what it takes to build meaningful and examined lives. We empower our students to achieve lasting personal and professional success.
• Handles all information with tact and discretion and recognizes the confidential nature of university business.
• Supports learning through performance of essential job functions and performing other duties and functions as necessary or as assigned.

Essential Job RequirementsEducation:

• Bachelor’s degree in Education, Counseling, Social Work, Psychology, or a related field, or significant experience in education counseling or higher education. Master’s degree preferred.

Experience

• Minimum of 2-3 years of experience in student services, academic advising, admissions, or a related area within a higher education setting.

Skills

• Demonstrated ability to organize and manage multiple projects and events simultaneously.
• Strong interpersonal and communication skills, with a proven track record of effectively engaging with students, parents, and university staff.
• Knowledge of higher education policies, procedures, and best practices related to student services.
• Ability to work collaboratively across departments and with external partners.
• Proficiency in student information systems and Microsoft Office Suite.
• Ability to understand the education and professional development needs within the district and share key learnings and perspectives with Aurora University leadership.

Special Requirements

• A valid driver's license and driving record which meets institutional requirements is required.
• Requires travel between campus locations or to attend off-site meetings.

Physical Requirements

• Office environment within a university setting, with at least three days per week spent at university center locations.
• Expected equivalency of 40 hours per week, but days/hours may vary as needed. Hybrid or work from home employment will be considered if candidate can demonstrate the ability to fulfill this role effectively off-site.
• Requires flexibility to work evenings and weekends as needed for events and programs.

Benefit-eligible positions offer excellent benefits including health, dental, life, vision, long term disability, a 403(b) retirement plan through TIAA, and tuition remission.
To apply, please send resume, cover letter, and contact information for three references including name, telephone, and email address.
Aurora University
Human Resources
347 South Gladstone Ave
Aurora, IL 60506
jobs@aurora.edu - email Aurora University is an Equal Opportunity Employer.