Overview

Under the guidance of the Program Support Specialist, the Staff on Duty provides a continuum of services, typically after-hours, to clients at the Home of Grace residential services. This includes the enforcement of rules and compliance with the facility's policies, overseeing the health and safety of the clients, and ministering to their needs. This individual will serve in shifts on a nightly and/or weekend basis providing general oversight of clients and facilities.

Duties

• Provide close observation and supervision of clients by maintaining a physical presence and serving as the primary point of contact during the shift.

• Frequent inspections of all client rooms, cottages, classrooms, common areas, and other client areas to ensure cleanliness, safety, and compliance with the facility's policies and procedures.

• Confirm rooms, buildings, and vehicles are locked and secured, and lights are turned off where necessary.

• Ensure clients are honoring curfew hours.

• Closely monitor the security surveillance system.

• Conduct periodic searches for contraband and client drug screening.

• Ensure all activities are properly facilitated and follow the proper schedule, starting and ending on time.

• Take roll of client attendance to classes, work call, meal time, and other scheduled assignments and report any absence and tardiness. If a client is unaccounted for, Staff on Duty must investigate and determine the reason.

• Supervise scheduled client phone calls.

• Coordinate client mail and package distribution, inspecting and approving contents.

• Report maintenance issues, safety concerns, and conflicts:

  • If critical or life-threatening, respond quickly and calmly by removing all clients from the area of concern, notify emergency services if necessary, then notify the immediate supervisor.

  • If non-critical, address the issue as effectively as possible and describe the issues and steps of resolution within the shift report.

• Oversee writing assignments: Clients who are given writing assignments (as a result of disciplinary action) are required to arrive on time and remain for the entire duration. Clients who are absent, arrive late, or leave early without permission are reported. Completed writing assignments are turned into the Program Support Specialist.

• Oversee medication distribution: Client medications are securely stored and only accessible by select staff. At the scheduled med call, Staff on Duty maintains orderly medication organization and facilitates the distrubution of medications to clients one at a time, ensuring the client takes exactly what is prescribed, and both client and staff sign the medication documentation confirming the client received their medication.

• Shift report: Submit an accurate and comprehensive report at the completion of the shift (typically as an email to program staff). The report must include:

  • Detailed list of all rounds made: areas checked, frequency, and findings

  • List of clients given approval for lay-in and reason

  • Client concerns, infractions, conflicts, and absence/tardiness and how they were addressed by Staff on Duty

  • Acknowledgment of clients showing an exceptionally positive attitude, superior work ethic, humility and service toward other clients, or other notable quality

  • Unauthorized visitors/trespassers on campus

  • Unplanned changes to the schedule, assigned speaker/teacher, or other disrupted routine and how it was addressed by Staff on Duty

  • Maintenance issues and safety concerns

  • All other points of concern that day-shift program staff should be aware

• Other duties and assignments as assigned by the supervisor

Qualifications and Requirements

All Home of Grace employees must affirm our Statement of Faith and abide by a Christian code of conduct as a means to accomplish our mission to offer freedom from addiction through Christ-centered recovery.

Skills

• Excellent interpersonal, communication, and organizational skills

• Strong sense of responsibility and reliability

• Ability to work well under pressure

• Strong problem-solving skills

• Quick thinking and adaptability to changing situations

• Conflict and crisis intervention

• Safety management

• Effective multitasking skills

• Attention to detail

• Ability to work flexible hours

• Proficiency in basic computer skills

Certifications

Must be first-aid and CPR certified. Home of Grace provides semi-annual training.

Education

High School Graduate or GED

Experience

Prior security detail or similar experience

Reports to

Client Support Specialist

Hours

Part-time (20 hrs)