47 CareBridge Health Jobs near me
CareBridge Health is Hiring an Engagement Specialist (Bi-lingual Korean) Near Nashville, TN
Engagement Specialist
The Engagement Specialist is the first impression members receive of CareBridge’s mission and 24/7 telehealth services program. Working in a fast-paced environment, this team member is responsible for providing excellent customer service while encouraging members to opt-in and utilize this benefit.
Responsibilities:
- Perform telephonic outreach, and potentially outreach through other channels, to eligible members receiving home and community-based services
- Answer calls from and make calls to members, direct support professionals, caregivers, and family members in order to schedule them for their initial appointment
- Apply appropriate engagement tactics to drive higher engagement and a good understanding of the 24/7 program value proposition
- Identify, document, and resolve member concerns to ensure interest and participating in the program
- Use multiple systems to track and record participant information using clear and concise notes
- Work collaboratively with clinical staff, social workers, and pharmacists to ensure CareBridge members receive individualized and timely care Monitor, label, and distribute faxes related to participant medical records
- Maintain excellent punctuality and attendance during work hours and schedule adherence
- Manage large amounts of inbound and outbound inquiries and document all interactions
- Meet personal/team metrics
- Other duties as assigned
Qualifications:
- High school diploma required or comparable work experience
- 3 years’ experience in customer service
- Interest in helping vulnerable populations
- Experience delivering persuasive messaging
- Expertise in phone etiquette
- A warm, engaging personality with the ability to connect with individuals telephonically
- Solution-oriented and a creative problem solver
- Inspires a positive and collaborative work environment
- Ability to work in a metric and goal-oriented environment
- Experience with conflict resolution, defusing, and de-escalating upset callers
- Calm, unhurried approach that inspires confidence
- Highly organized and pays attention to detail
- Self-starter with a propensity to follow-up and follow-through
- Previous experience using electronic medical/health records systems, Outlook, and Microsoft Office Suite
Those who thrive at CareBridge tend to possess these qualities:
- An entrepreneurial spirit
- A tenacious self-starter
- Flexible and adaptable to a constantly changing workload
- Must enjoy working in a fast-paced environment
- A sense of humor and a down-to-earth nature
- Exhibits a “Speed of Trust” demeanor
- A drive to assist the member by going above and beyond to simplify their experience
Compensation: $22/hour starting with the potential to earn quarterly incentives and promotional opportunities based on performance
Employment Type: Full-Time
Location: Nashville, TN
Job Summary
Full Time
$43k-54k (estimate)
05/19/2024
06/04/2024
The following is the career advancement route for Engagement Specialist (Bi-lingual Korean) positions, which can be used as a reference in future career path planning. As an Engagement Specialist (Bi-lingual Korean), it can be promoted into senior positions as an Employee Relations Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Engagement Specialist (Bi-lingual Korean). You can explore the career advancement for an Engagement Specialist (Bi-lingual Korean) below and select your interested title to get hiring information.
If you are interested in becoming an Engagement Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an Engagement Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Engagement Specialist job description and responsibilities
They may also analyze data to determine which audience engagement techniques are succeeding and which ones need to be revamped.
02/27/2022: Idaho Falls, ID
The Engagement Manager should be familiar with social media platforms.
03/06/2022: New Britain, CT
Some Social Media Specialists will also be responsible for paid strategies and will need to be adept at using tools such as Facebook Ads Manager or other paid options on channels like LinkedIn or Quora, for example.
04/07/2022: Gastonia, NC
Social Media Specialist responsibilities could vary depending on the job and the size and configuration of the overall digital marketing team, but the standard Social Media Specialist job description on most job boards will likely list all or most of the
04/01/2022: Seattle, WA
Social Media Specialists also track and analyze social media KPIs and check up on ROI.
04/22/2022: Oakland, CA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Engagement Specialist jobs
Engagement Specialists can be tasked with many different roles.
05/02/2022: Appleton, WI
Engagement Specialists are, first and foremost, engaging.
02/12/2022: Des Moines, IA
A Social Media Specialist could also be responsible for devising strategy, community management, creative directing, customer service, copywriting, and analyzing data.
02/12/2022: Nashville, TN
That said, most strategies for driving engagement share common goals, such as helping employees to feel valued and emotionally connected to their work.
03/01/2022: Lake Charles, LA
Follow the Posting Strategy of “Edu-tainment”.
04/19/2022: Petersburg, VA
Step 3: View the best colleges and universities for Engagement Specialist.
