The Vice President of Business Systems is responsible for leading a team of high performers to drive the implementation and management of world-class systems and to support our core business processes. You will own the transformation and ongoing management of company-wide business systems that create value for our internal teams. You will work cross-functionally across our core business areas including Sales, Finance and Accounting, Customer Support and Success and Professional Services, and you will lead those functions through integrating acquired businesses into our business systems platform. The ideal candidate loves managing a team of committed problem-solvers, is passionate about creating value through streamlined business processes and is dedicated to producing the highest quality results.

Responsibilities

• Direct the Business Systems team including managers, system administrators, architects, developers, and any third-party contractors to manage, maintain, upgrade, deploy, integrate and support all internal business applications
• Drive business process improvements and streamline operations – you are more than a “systems” person, you are empowered and expected to drive real improvements to how the business operates
• Drive data governance with oversight to processes across operational teams to clean, de-duplicate, map & transform data and ensure data from acquired businesses is loaded into core business systems on an accurate and timely basis
• Act as program / project manager for complex business systems transformations and acquisition integrations
• Respond to escalations by providing high-quality problem-solving support, advice, and guidance to internal customers while maintaining appropriate process and system governance
• Own reporting, status updates and KPI metrics for your team and programs, provide regular reporting to the executive leadership team and provide input to board-level reporting
• Drive world class change management practices to ensure rapid deployment of changes with no disruption to the business
• Govern relationships with business systems software vendors, including establishing, negotiating and renewing software license agreements, managing related professional services and any escalated support issues

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

• Cross-Functional Leadership – ability to lead through influence; exhibits a professional presence and the ability to communicate successfully with all levels of leadership
• Business Process Expertise – have a deep understanding of and ability to articulate best practices across core business processes; ability to integrate acquired business into existing business processes
• Drive & Discipline – ability to focus and work hard to achieve the right results; thrive while working in a fast-paced environment
• Systems Implementation – multiple experiences implementing business systems is critical including defining data and data structures, integrations and managing the process to design, build, test and deploy systems, ideally with Salesforce and NetSuite or other modern SaaS business applications
• Mental Agility – a keen intellect and comfort with complexity; enjoy tackling new challenges and solving problems; ability to 'think outside the box' and move concepts to implementation
• Detail Orientation – be thorough and organized and consistently deliver high quality work
• Communication - clearly communicate ideas and results to diverse business and technical audiences using the appropriate tool for the job: email, presentation, training, etc.

Qualifications:

• Bachelor’s degree in Information Systems or Computer Science or other technical degree. Non-technical degrees with commensurate experience will be considered.
• 7 years of experience in application support and application administration
• 5 years of experience managing a team
• Experience managing ERP, CRM or other business system deployments (ideally Salesforce and NetSuite)
• Demonstrated ability to plan and execute projects cross-functionally including acquisition integrations, new module or system implementations, systems selections and maintenance / hot fix updates
• Advanced skills with Word, Excel, PowerPoint and Visio/LucidChart