Easton - EscapeTime is looking for a Manager to join our team! Looking for FunEmployment? Apply Today!

Working evenings and weekends is required!*

Our ideal candidate is attentive, ambitious, and hard-working.

EscapeTime Supervisor Type: Full-time

Salary: TBD

*Failure to indicate availability and transportation may result in application being dismissed.

EscapeTime is a fantastic, fast-paced, high-energy way to earn extra money! Working here is an extraordinary experience you won’t find anywhere else! We are looking for exceptional people to represent our high-tech escape rooms.

What we do: Our customers are locked in uniquely themed rooms. They must work to solve a series of puzzles to “escape” the room, just like they are in a real-life app or television show! Customer service and leadership skills from any job can be applied here & we will train you to be an enthusiastic guide for our escape rooms! Customers always leave happy & smiling & you will too! Your tasks will include greeting customers, monitoring games/providing clues, room reset, supervision of team members & helping customers have a great experience.

We are looking for upbeat candidates who are:

• Detailed oriented with good observation skills
• Great communicators in person and over the phone
• Customer service focused
• Inspirational in their leadership approach Duties and Responsibilities
• Great customers upon arrival and departure
• Manage check in process and payments as needed
• Answer incoming calls
• Quickly and accurately reset rooms
• Diligently monitor games, quickly providing clues and additional assistance when appropriate
• Leading post-game review sessions with enthusiasm and positivity
• Ensure quality of service of the team members
• Maintain outstanding customer review
• Troubleshoot customer inquiries
• Opening and closing of EscapeTime
• Create a positive work environment for all team members
• Take group pictures
• Maintain a clean and welcoming environment
• Other duties as assigned Knowledge, Skills, and Ability
• Leadership and training skills
• Must be able to process cash and credit transactions
• Great multitasking abilities
• Ability to complete basic mathematical functions
• Must be computer and printer literate
• Have an aptitude to learn new programs
• Must be able to problem solve creatively
• Ability to perform assigned duties and provide exceptional customer service under frequent time pressure in an interruptive environment
• Undertake light cleaning, maintenance, and repair
• Motivate staff keeping them on task and assisting when needed

Required Education & Experience

• High School or equivalent
• Customer Service: 2 to 3 years
• Leadership: 2 to 3 years of leading a team of more than 4
• Experience working as a supervisor is preferred but not required
• Strong communication skills with the ability to listen effectively
• Ability to train and lead a team to success
• Organizational skills

Physical Demand

• Working weekends.
• Ability to sit and stand for a long period of time with basic range of motion (bending, twisting, reaching etc.)
• Ability to lift 30 to 40lbs 
• Ability to climb a ladder.

We are looking forward to receiving your application! Thank you!