Job Description. The Resolution Analyst is responsible to identify the applicable laws and regulations related to complaints, while also performing research, investigation, negotiation, and resolution of all types of customer appeals and grievances. Essential Functions. Understand the reasons and factors behind complaints and working toward solving customers’ problems. Assist in identifying root cause issues when working through customer complain...
Job Description. The Resolution Analyst is responsible to identify the applicable laws and regulations related to complaints, while also performing research, investigation, negotiation, and resolution of all types of customer appeals and grievances. Essential Functions. Understand the reasons and factors behind complaints and working toward solving customers’ problems. Assist in identifying root cause issues when working through customer complain...
Job Description. The Resolution Analyst is responsible to identify the applicable laws and regulations related to complaints, while also performing research, investigation, negotiation, and resolution of all types of customer appeals and grievances. Essential Functions. Understand the reasons and factors behind complaints and working toward solving customers’ problems. Assist in identifying root cause issues when working through customer complain...
