Reservations Coordinator. Summary. Take reservations via the telephone, email, mailed correspondence, rooming lists, internet and in-house requests. Enter the information into the Property Management System (PMS) and confirm back to guest. Responsibilities. Answer all incoming calls in a friendly and efficient manner. Provide guests with the requested information concerning the hotel and its service as well as the surrounding area. Obtain the nec...
JOB DESCRIPTION: Reservation Coordinator. POSITION SUMMARY. The Reservation Coordinator responds to all communications from guests, travel agents, and referral networks concerning reservations arriving by mail, telephone, fax, or through a central reservation system. Creates and maintains reservation records-usually by date of arrival and alphabetical listing prepares letters of confirmation and promptly processes any cancellations and modificati...
