ESSENTIAL DUTIES AND RESPONSIBILITIES. The following and other duties may be assigned as necessary. Responsible for providing guidance and daily supervision to staff in the Poker area. Supports and administers operational goals and monitors achievements of performance and profit objectives. Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction. Responsible for supporting compliance to de...
Qualifications. Strong Poker game(s) dealing, supervisory and customer service skills. Three Years of appropriate Poker experience. Knowledgeable of casino rules and regulations for Poker games. Ability to write reports. Ability to calculate mathematical solutions. Excellent customer service skills. Strong Management Skills. Excellent Communication Skills. Ability to evaluate personnel.
Role Responsibilities. . Leads, coaches and supports table games dealers to ensure legendary customer service. Ensures table games dealers have the training, tools and mindset to enable them as service professionals. Leads in a way that creates continuous improvements in the guest and employee experience. Ensures operational and game integrity. Tracks guest play and relays all pertinent information to Manager. Resolves guest concerns in a quick, ...
Duties/Responsibilities. Maintains game security and always protects company assets. Engages guests during their play and develops relationships to create customer loyalty and repeat visits. Manages guest disputes, issues or concerns related to the department while maintaining a professional demeanor, balancing the need to protect assets and ensures regulatory compliance with guest satisfaction. Manages staffing levels according to volume of busi...
