Poker Supervisor

Position Summary:

The Poker Supervisor will help lead operations on the casino floor by overseeing daily activities in the poker room. In this guest-facing leadership role, you’ll guide the poker team, monitor game integrity, and ensure compliance with all policies and procedures. Ideal candidates have poker experience, strong interpersonal skills, and the ability to lead by example in a fast-paced, high-stakes environment. Enjoy working in a dynamic setting where attention to detail, guest service, and operational excellence are key. As the Poker Supervisor, you will demonstrate and exemplify Jamul Casino Resort’s mission and values by embodying the acronym F.I.R.S.T. (Fun, Integrity, Respect, Service, Team).

 Requirements / Qualifications / Skills 

To perform this job successfully, a team member must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. 

• High school diploma or GED required; six months to one-year experience in Poker or equivalent combination of education and experience.
• Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate. 
• Excellent skills in both written and oral communication.  
• Must be proficient in Microsoft applications (Excel, Word) and have knowledge of Poker operating systems.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
• Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• Ability to earn and maintain TiPS certification.

Essential Duties and Responsibilities 

The following and other duties may be assigned as necessary: 

• Responsible for providing guidance and daily supervision to staff in the Poker area.  Supports and
• Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.
• Responsible for supporting compliance to departmental budgets.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.  
• Ensures efficient operations table games protection during assigned shift.
• Maintains a continuous inspection of cards ensuring the security of poker games during assigned shift.
• Monitors chips and cash transactions between dealers and customers and ensures that proper payout amounts are paid to customers, in accordance with established procedures. 
• Accounts for chips on poker games. This includes making fills and credits as needed.
• Responsible for ensuring compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
• Maintains strict confidentiality in all departmental and company matters.

Supervisory Responsibilities

This job may or may not have supervisory responsibilities.

• Manages work procedures and expedites workflow.
• Provides coaching and counseling to team members.

Certificates, Licenses, Registrations 

Team members must be able to qualify for licenses and permits required by federal, state and local regulations. 

• Ability to earn and maintain Gaming License. 

• Successfully complete and maintain certification in the Beverage Service Program (TIPS and TOPS) as may be required for this position