1/05/26 - 1130pm-8pm CST M-F Onsite Call Center Team Lead -$18.50/hr. Responsible for supervising activities of assigned client operation team to ensure quality performance, in-depth product knowledge, and adequate staffing in order to exceed the client's goals and objectives. oversee the activities of assigned staff employees by ensuring the function is efficiently performed in a quality-oriented environment reflecting the West values. ensure st...
CoverageX is a growing leader in the Vehicle Service Contracts industry. We help drivers protect themselves from unexpected vehicle repair costs with reliable coverage and a strong focus on customer satisfaction. If you are looking for an opportunity to grow, learn, challenge yourself, and master your craft, look no further. Position Summary. Lead and Mentor a successful Transfer Team ensuring the achievement of personal / team transfer targets, ...
Are you a proactive leader who thrives on guiding teams to deliver exceptional customer experiences. Join CFG Bank as a Call Center Team Lead and play a pivotal role in ensuring our Call Center operates efficiently while maintaining the highest standards of service. As a mentor for our Call Center Agents (CCAs), you will lead by example—resolving complex inquiries, coaching team members, and driving performance excellence. In this dynamic leaders...
Description. The Call Center Team Lead supports the daily operations of the WellTrans NEMT Call Center by providing direct oversight, guidance, and real-time support to call center agents. This position ensures service quality, monitors performance standards, and acts as the first line of leadership for operational issues, member concerns, and workflow challenges. The Team Lead assists with escalations, supports training needs, strengthens agent ...
We are looking for a Lead Customer Service Representative for our call center based out of Lexington, SC. The Lead Customer Service Representative (Lead CSR) supports daily operational activities by balancing frontline customer interaction with leadership responsibilities. In this role, the Lead CSR will complete scheduled reporting, conduct call coaching and quality reviews, and provide real-time support to team members. Throughout the day, they...
Call Center Team Lead. Fort Worth, TX | Onsite | 76109. COMPENSATION & SCHEDULE. $20/hr. Monday to Friday, 8:00 AM – 5:00 PM. W2, Temp-to-Hire. ROLE IMPACT. As a Call Center Team Lead in the Procurement department, you will ensure operational excellence by balancing direct production work with team oversight. Your leadership will directly influence timely and accurate claims processing, while supporting your supervisor and stepping in during thei...
The Lead Roadside Assistance Intake Agent oversees the intake process for roadside assistance requests and provides guidance and support to the Intake Agent team. Support the Roadside Contact Experience Supervisor in monitoring agent activity with a focus on call quality and communication effectiveness. Be a subject matter expert for the agent team to rely on for quick answers and resolutions of next steps. Ensure that the team is handling all in...
The Lead Roadside Assistance Intake Agent oversees the intake process for roadside assistance requests and provides guidance and support to the Intake Agent team. Support the Roadside Contact Experience Supervisor in monitoring agent activity with a focus on call quality and communication effectiveness. Be a subject matter expert for the agent team to rely on for quick answers and resolutions of next steps. Ensure that the team is handling all in...
Role: Call Center Team Lead. Location: Remote. Ter. m: Contract. Pay Rate: $20.5/hr w2. . Job Summary. The Call Center Team Lead is responsible for overseeing a team of call center agents to ensure they provide exceptional customer service, meet performance targets, and adhere to company policies and procedures. The Team Lead plays a critical role in managing day-to-day operations, providing coaching and feedback to agents, and driving continuous...
POSITION OVERVIEW. MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. . Are you a highly motivated leader with excellent communication skills. We’re looking for someone like you to manage and support a team of customer ser...
Benefits/Perks. Competitive Compensation. Paid Time Off. Career Growth Opportunities. Job Summary. We are seeking an experienced. Call Center Team Lead. to join our team. In this role, you will oversee our call center's daily operations and personnel, doing everything possible to maximize efficiency, lower overhead, and achieve company goals. Your responsibilities will include managing staff, developing key performance indicators, and tracking an...
LOCATION. Wichita, KS. JOB TYPE. Full-Time. PAY TYPES. Hourly Bonus. BENEFITS & PERKS. LOCAL REPRESENTATIVE: Paid Training, Paid Time Off, Medical, Dental, Vision, Life Insurance, Retirement, Advancement Opportunity, Flexible Schedules, Daily Contests, Prizes, Casual Dress Code, Regular Raises. APPLICATION DETAILS. No Resume Required, On-site Interview. POSITION OVERVIEW. MCI is a leading Business Process Outsourcing (BPO) company that specialize...
