What are the responsibilities and job description for the Sales-Plastic Surgery Sales / Patient Coordinator position at Zuri Plastic Surgery?
Plastic Surgery Sales/Patient Coordinator
Zuri Plastic Surgery
One of Miami’s premiere plastic surgery practices is seeking an enthusiastic, polished, and highly motivated Patient Coordinator to join our boutique, high-end plastic surgery practice in Miami. This role is ideal for someone who loves talking to people, thrives on follow-up, and is driven by results and patient satisfaction.
About the Role
As a Patient Coordinator, you will be a key point of contact for prospective and existing patients. You will guide patients from initial inquiry through consultation and surgery booking, delivering an exceptional experience for the patient up to the time of their procedure, while actively working to convert leads into scheduled procedures.
This is a sales-focused, patient-facing role that requires confidence, warmth, persistence, and excellent communication and organizational skills.
Key Responsibilities
- Promptly respond to incoming leads, phone calls, texts, emails, and online inquiries
- Conduct follow-up calls with potential and existing patients to answer questions and move them toward booking
- Educate patients on Doctor’s recommendations, procedures, pricing ranges, and next steps with confidence and professionalism
- Coordinate consultations, surgery dates, and pre-/post-operative appointments
- Maintain accurate documentation in the EMR/CRM system
- Build rapport and trust while delivering a concierge-level patient experience
- Proactively re-engage warm leads and past inquiries
- Work closely with the surgeon and clinical team to ensure seamless patient flow
- Consistently work toward booking goals and conversion metrics
Qualifications
- Excellent customer service and interpersonal skills
- Strong sales mentality with a genuine desire to help patients move forward
- Comfortable making high-volume outbound and inbound calls
- Organized, detail-oriented, and reliable with strong follow-through
- Professional, warm, and confident communicator (verbal and written)
- Ability to multitask and thrive in a fast-paced environment
- Experience in plastic surgery, aesthetics, medical spa, or concierge healthcare preferred but not required
- At least 1 year of proven sales and customer service experience in a plastic surgery, medspa or dermatologty office required
- Bilingual (English/Spanish) required
What We’re Looking For
- Someone who enjoys talking to people and building relationships
- A self-starter who does not wait to be told to follow up
- A team player who takes ownership of their role and outcomes while contributing to a positive office environment
- A professional who understands that every inquiry is an opportunity
What We Offer
- Competitive base pay performance-based incentiveswith potential of earning up to $150k a year
- Opportunity to work in a high-end, respected plastic surgery practice
- Supportive, team-oriented environment
- Growth potential within the practice
- Paid Time Off, Health, Vision and Dental Benefits, ESOT retirement benefits
To Apply:
Please submit your resume and a brief cover letter explaining why you would be a great fit for a patient-focused, sales-driven role.
Pay: $50,000.00 - $150,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Application Question(s):
- Do you have experience converting consultations into booked procedures?
- What was your average consultation-to-surgery conversion rate?
- Have you met or exceeded monthly sales goals?
- How much monthly revenue have you managed or generated?
- Do you have experience discussing cosmetic procedures with prospective patients?
Experience:
- Medical sales: 1 year (Preferred)
Work Location: In person
Salary : $50,000 - $150,000