What are the responsibilities and job description for the Special Needs Coordinator position at Zūm?
Zūm is a rapidly expanding Series E startup backed by industry leaders Sequoia Capital, SoftBank, Spark Capital, and GIC, with a bold mission to transform the stagnant school transportation industry. Operating in over 15 states across the United States—with flagship hubs in San Francisco, Los Angeles, and Seattle—we are actively extending our reach to the East Coast and Midwest regions. As a technology-driven company, we deploy cutting-edge solutions to manage and operate school district transportation systems while also launching our own charter platform and developing proprietary SaaS offerings. Additionally, we are spearheading a nationwide initiative to electrify school transportation fleets, simultaneously supporting local utilities by feeding much-needed energy back into the grid. We have been recognized as CNBC 50 disruptor, Financial Times 500 fastest growing companies, Fast Company World Changing Ideas.
Interested in joining us? We’re hiring for several roles with a June2026 start date, and we’ll be reviewing applications and scheduling interviews in the coming weeks.
Responsibility
Work with customer to ensure proper communication with Special Needs Department to obtain proper student data information
Work with School Ops to be local liaison
Oversee SPED dispatcher(s)
Oversee day-to-day transportation operations, including scheduling, staffing, route assignments, and field trip/charter coordination
Monitor and analyze operational KPIs using Zum's IT infrastructure, implementing corrective actions to exceed performance targets
Partner with the Operations Manager to maintain operational readiness, respond to real-time challenges, and ensure facilities are organized, safe, and efficiently operated
Collaborate with the Maintenance Manager to ensure fleet readiness and equipment is installed properly
Maintain Special Needs equipment inventory
Work with Routers to design school bus routes using Zum’s routing software, understanding fleet capacity and logistics constraints, and maximizing efficiency, accuracy, and on-time performance
Critically analyze daily schedules to support on-time performance, efficient routing, and productivity objectives while maintaining positive user experience
Continuously improve routes and communicate adjustments to all stakeholders in a timely manner
Perform various administrative tasks
Other duties as assigned
Requirements
High school Diploma or equivalent required; completion of college level courses preferred
3-5 Years’ Experience In Customer Service Environment Required
Strong customer service skills required
Solid Data Entry Skills Required
Proficient use of computers required; Microsoft Office applications such as Word, Excel, Outlook, PowerPoint, etc
One or more years of driving experience on field trips preferred
Strong verbal communication skills and telephone etiquette skills; ability to respond and present professionally to callers and customers.
Highly organized and able to work with minimal supervision
The targeted base salary range for this role is listed in the compensation section below. Actual salary may be above or below this range based on factors such as location, skills, and relevant experience. In addition, this position may include additional compensation in the form of a sign-on bonus. If you are a full-time salaried or hourly worker, we offer the following benefits: Medical, Dental, Vision, 401(k), Holidays, Vacation, and more. The targeted pay range for this role is $64,000 - $69,000 USD.
Zūm Services, Inc. and all its subsidiaries provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Interested in joining us? We’re hiring for several roles with a June2026 start date, and we’ll be reviewing applications and scheduling interviews in the coming weeks.
Responsibility
Work with customer to ensure proper communication with Special Needs Department to obtain proper student data information
Work with School Ops to be local liaison
Oversee SPED dispatcher(s)
Oversee day-to-day transportation operations, including scheduling, staffing, route assignments, and field trip/charter coordination
Monitor and analyze operational KPIs using Zum's IT infrastructure, implementing corrective actions to exceed performance targets
Partner with the Operations Manager to maintain operational readiness, respond to real-time challenges, and ensure facilities are organized, safe, and efficiently operated
Collaborate with the Maintenance Manager to ensure fleet readiness and equipment is installed properly
Maintain Special Needs equipment inventory
Work with Routers to design school bus routes using Zum’s routing software, understanding fleet capacity and logistics constraints, and maximizing efficiency, accuracy, and on-time performance
Critically analyze daily schedules to support on-time performance, efficient routing, and productivity objectives while maintaining positive user experience
Continuously improve routes and communicate adjustments to all stakeholders in a timely manner
Perform various administrative tasks
Other duties as assigned
Requirements
High school Diploma or equivalent required; completion of college level courses preferred
3-5 Years’ Experience In Customer Service Environment Required
Strong customer service skills required
Solid Data Entry Skills Required
Proficient use of computers required; Microsoft Office applications such as Word, Excel, Outlook, PowerPoint, etc
One or more years of driving experience on field trips preferred
Strong verbal communication skills and telephone etiquette skills; ability to respond and present professionally to callers and customers.
Highly organized and able to work with minimal supervision
The targeted base salary range for this role is listed in the compensation section below. Actual salary may be above or below this range based on factors such as location, skills, and relevant experience. In addition, this position may include additional compensation in the form of a sign-on bonus. If you are a full-time salaried or hourly worker, we offer the following benefits: Medical, Dental, Vision, 401(k), Holidays, Vacation, and more. The targeted pay range for this role is $64,000 - $69,000 USD.
Zūm Services, Inc. and all its subsidiaries provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Salary : $64,000 - $69,000