What are the responsibilities and job description for the Customer Support Specialist position at zTrip FTC?
Now Hiring: Customer Support SpecialistzTrip | Fort Collins, CO
zTrip, North America's largest taxi transportation provider, proudly operates thousands of vehicles across multiple markets, delivering safe, reliable, and convenient transportation solutions every day. We are seeking a professional, service-oriented Customer Support Specialist to join our Fort Collins team.
As a Customer Support Specialist, you will play a vital role in supporting passengers, drivers, and internal teams by ensuring every interaction is handled with professionalism, efficiency, and care. If you enjoy helping people, solving problems, and working in a fast-paced environment, this is an excellent opportunity to build a rewarding career with a growing transportation leader.
Schedule: Friday through MondayHours: 10:00 AM - 8:00 PM (8-10 hour shifts)
What You'll Do as a Customer Support Specialist:Customer Service & Support- Provide exceptional support to passengers and drivers by assisting with transportation-related questions and service requests.
- Respond promptly and professionally to customer inquiries, concerns, and feedback.
- Provide accurate information regarding trip details, scheduling, account inquiries, and service updates.
- Communicate clearly and effectively to ensure a positive customer experience.
- Guide customers through transportation services with confidence and professionalism.
- Maintain a friendly, patient, and solutions-focused approach during every interaction.
- Assist drivers with trip information, service-related questions, and operational updates.
- Collaborate with dispatch and operations teams to support seamless daily service.
- Accurately document customer interactions, concerns, and resolutions.
- Serve as a liaison between customers, drivers, and internal departments.
- Support operational initiatives that enhance service quality and efficiency.
- Ensure timely follow-up and resolution of customer and driver concerns.
- Resolve customer concerns quickly and professionally while maintaining a high standard of service.
- Work closely with internal teams to identify effective solutions and improve customer satisfaction.
- Remain calm, flexible, and professional during high-volume periods and unexpected situations.
- Escalate complex issues appropriately to ensure prompt resolution.
- Share customer feedback and service trends to help improve overall operations.
- Contribute to continuous improvement efforts that enhance both customer and driver experiences.
- Previous experience in customer service, call center operations, hospitality, transportation, retail, or a related field preferred.
- Strong verbal and written communication skills.
- Excellent problem-solving and multitasking abilities.
- Strong organizational skills and attention to detail.
- Ability to remain professional and efficient in a fast-paced environment.
- Experience with CRM systems, customer service software, dispatch platforms, or transportation technology is a plus.
- Valid driver's license required.
- Positive attitude and team-oriented mindset.
- Dependable, professional, and customer-focused approach.
- Competitive Hourly Pay
- Medical, Dental, Vision, and Life Insurance
- Paid Time Off (PTO) and Paid Holidays
- 401(k) with Company Match
- Career Growth and Advancement Opportunities
- Supportive and Collaborative Team Environment
- Ongoing Training and Professional Development
- Join North America's largest taxi transportation network.
- Play an important role in connecting communities through safe and dependable transportation.
- Work alongside a team dedicated to delivering exceptional service.
- Gain valuable experience in the transportation and mobility industry.
- Make a direct impact on customer satisfaction and operational success.
- Build a rewarding career with a growing and innovative company.
If you're passionate about helping people, providing exceptional service, and making a difference for customers and drivers alike, we encourage you to apply today. Join zTrip as a Customer Support Specialist and help us deliver the dependable transportation experience our communities rely on every day.
Salary : $18 - $18