Desktop Support Technician / End User Support

Hi,

I would like to share an excellent opening Contact “Desktop Support Technician / End User Support do go through the details and kindly send me the updated resume.

Location : Princeton – NJ, NYC, NY, Wilmington - DE

Type of Hire : Contract

Mode of interview : WebEx / Teams

Top Skills:

1. Strong Windows desktop and endpoint support expertise

2. Multi-monitor and high-performance workstation setup

3. Basic infrastructure knowledge: Active Directory, VPN, Networking, Citrix/VDI

Key Responsibilities:

Service Delivery & Field Service Operations

• Provide dedicated on-site desktop support for front-office users including portfolio managers, traders, research analysts, and sales teams.

• Deliver desk-side support during market hours, ensuring minimal disruption to portfolio decisions and trade execution.

• Support time-critical incidents aligned to market cycles.

• Take end-to-end ownership of issues, ensuring rapid resolution in high-pressure, revenue-impacting situations.

• Coordinate with cross functional IT teams for priority issue resolution

• Support for back-office users and new joiner onboarding process.

Front Office & VIP Support

• Provide VIP/white-glove support to senior stakeholders such as portfolio managers and fund managers.

• Prioritise issues impacting market data feeds, order execution, and pricing systems.

ITSM Process Excellence

• Manage incidents and service requests via tools such as ServiceNow or Jira with strict SLA adherence.

• Ensure accurate ticket logging, categorisation (e.g., market data, trading, access), and resolution tracking.

• Follow ITIL processes, with focus on incident prioritisation aligned to investment business impact.

End-User Technology & Trading Floor Support

• Install, configure, and troubleshoot Windows-based laptops used in trading and portfolio management environments.

• Support multi-monitor configurations.

• Support trading turrets/dealer boards, voice systems, and collaboration tools used for communication.

• Manage mobile devices and secure endpoints used for remote portfolio access.

• Provide support for VDI/Citrix or terminal environments used for secure access to investment platforms.

Investment Applications & Market Data Support

Provide basic L1 support for investment management applications like:

• Bloomberg, Refinitiv (Reuters), FactSet, Aladdin (or similar platforms)

• Order Management Systems (OMS) / Execution Management Systems (EMS)

• Support Microsoft 365 and collaboration tools used for investment research and reporting.

Thanks and Regards,

Abrar Shaikh

Ztek Consulting Inc

Phone: 678-367-3346