What are the responsibilities and job description for the Desktop Support Technician position at SpikeIT Global Solutions, Inc.?
Company Description
Job Description
Job Description: We are seeking a Desktop Support Technician to provide hands-on technical support for in-house teams. This 100% onsite role involves resolving helpdesk tickets, troubleshooting hardware/software issues, and ensuring seamless desktop system operation. Candidates must have strong customer service skills and expertise in Windows-based systems, Dell hardware, and Office365.
Key Responsibilities:
- Provide deskside support for PCs, laptops, tablets, and peripherals.
- Troubleshoot Windows 10/11, Dell hardware, and peripheral issues.
- Support Office365 (Teams, Email, OneDrive, SharePoint).
- Image and deploy computers using SCCM; encrypt drives with BitLocker.
- Set up workstations (PCs, monitors, phones, software, accounts).
- Resolve network, software, and printing issues.
- Use remote tools (e.g., Quick Assist, GoToAssist) for support.
- Escalate urgent issues and redirect non-deskside problems.
- Collaborate with vendors to resolve technical issues.
- Prepare activity reports.
Required Qualifications:
- 5 years of experience in:
- Hands-on deskside PC/laptop/tablet support.
- Troubleshooting Windows 10/11 and Dell hardware.
- Supporting PC peripherals and Microsoft Office Suite.
- Imaging computers with SCCM and setting up workstations.
- Using remote assistance tools (Quick Assist, GoToAssist).
- Supporting Office365 applications.
- Customer service skills.
Additional Information
All your information will be kept confidential according to EEO guidelines.