Account Manager

Over the past 30 years, Zoho's portfolio of cloud-based business software has grown from a single online word-processing tool to a comprehensive product suite that covers an industry-leading range of use cases, including sales, marketing, support, accounting, human resources, project management, business intelligence, and custom app development. With 55 products on offer—and even more in the development pipeline—Zoho is a powerful, integrated ecosystem of advanced business solutions.

The Role

We're seeking an experienced Account Manager with a proven track record in SaaS/software sales to serve as a strategic partner to our largest customers. This is not a new business hunting role it's about retention, expansion, and long-term value creation within existing enterprise accounts.

You'll manage strategic accounts, ensuring customers maximize value from their Zoho investment while identifying thoughtful opportunities to expand their footprint across our ecosystem. Success means building trusted, multi-year relationships with C-suite and senior leadership while consistently hitting quarterly revenue targets through consultative account growth.

This is a quota carrying role with incentives tied to retention, expansion, and strategic growth within your assigned portfolio.

This position requires reporting to the office 5 days a week.

Required Qualifications:

• 5-8 years of enterprise software sales experience
• Proven track record of quota attainment with specific examples of revenue growth
• Demonstrated success managing strategic accounts with a focus on retention and expansion
• Experience in consultative, solution-based selling to C-suite and senior executives
• Proficiency with CRM systems 

Strongly Preferred:

• Experience selling integrated software ecosystems or multi-product suites
• Background in account management and customer success, not just new business hunting
• Technical aptitude and demonstrated ability to learn software quickly
• Experience managing accounts with multi-year relationship life cycles
• Industry versatility - success across multiple verticals (Healthcare, Manufacturing, Finance, etc.)

What Success Looks Like

 In your first year, you will:

• Achieve 90% retention across your account portfolio
• Meet or exceed quarterly revenue targets through strategic expansion
• Build trusted relationships with C-suite and VP-level stakeholders
• Align customer needs on Zoho's core product suite 
• Identify and close expansion opportunities within existing accounts
• Conduct quarterly business reviews demonstrating measurable customer ROI

 Typical account lifecycle: 3-5 years with focus on deepening relationships and expanding product adoption as customer needs evolve.

Key Responsibilities:

Strategic Account Ownership

• Manage key accounts as their primary point of contact for all Zoho-related needs
• Conduct regular on-site visits, virtual check-ins, and quarterly business reviews
• Build multi-threaded relationships across customer organizations
• Develop 12-month account plans focused on retention, expansion, and strategic value delivery

Revenue Growth & Expansion

• Own quarterly revenue targets through consultative upsell, cross-sell, and strategic account expansion
• Identify unmet business needs and align Zoho solutions to solve them
• Create compelling business cases that demonstrate ROI and strategic value

Customer Success & Retention

• Ensure smooth implementations and ongoing product adoption
• Proactively address concerns before they become escalations
• Serve as customer advocate internally, coordinating with support, engineering, and product teams
• Maintain 90% retention rate across your portfolio

Product Expertise

• Rapidly learn Zoho's product portfolio
• Understand how products integrate to create comprehensive business solutions
• Stay current on product roadmap and new releases
• Translate technical capabilities into business value for non-technical stakeholders

Executive Engagement

• Lead discovery sessions to uncover business challenges and priorities
• Position Zoho as a strategic partner in digital transformation initiatives
• Navigate complex organizational structures and decision-making processes

Salary and Benefits

The base salary for this role starts at $80,000 plus incentives. Permanent employees are offered a full suite of competitive benefits, including medical, dental, and vision insurance as well as a company-sponsored 401k.

Zoho Corp. is an equal opportunity employer and is committed to providing a work environment free of discrimination on the basis of sex, race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, gender, gender identity, gender expression, age, sexual orientation, military status, veteran status, or any other basis protected by federal, state or local law.

Successful applicants undergo a standard background check and demonstrate eligibility to work in the United States. To apply, please submit a resume. No phone calls or office visits.