What are the responsibilities and job description for the Customer Sales Support position at Zobility?
Job Description:
- Looking for a Repair Station Customer Account Manager for their Chula Vista facility.
- This position is responsible for managing repair orders in our enterprise resource planning (ERP) system, quoting repairs, ensuring on-time delivery of shipments, and responding to customer inquiries in a timely and professional manner.
- Additionally, this position requires the ability to develop and maintain reports focused on repair order process flows to drive improved visibility and efficiency.
- Attention to detail and accuracy is a must.
Responsibilities:
- Create SAP transactions related to maintaining accuracy of orders, inventory, and invoicing.
- Support activities related to automating processes for repair order entry using available or newly acquired tools in conjunction with our ERP system.
- Create and maintain reports in MS Power BI, and Excel to ensure improvement of process and mistake proofing to drive reduced shop processing time (TAT).
- Coordinate activities with support teams (warehouse distribution, provisioning, and E-commerce) related to customer satisfaction and to support delivery of orders.
- Work with internal sales team to create customer orders and order acknowledgements in accordance with PSA obligations and available Standard Work procedures.
- Coordinate with sales team, shipping and warehouse to expedite or trace shipments.
- Participate in Kaizen events (Lean Manufacturing) as an active member and embrace the Client Operating System, CORE.
- Able to provide solutions to recognized business problems.
- Make effective individual decisions on routine problems.
Requirements:
- Experience using a database to enter data.
- ERP systems experience, like SAP or similar system.
- Able to solve routine problems utilizing resident processes/systems.
- Excel, Word, Outlook, and PowerPoint experience.
- Microsoft Office
Preferred:
- Verbal and written communication skills via the phone, e-mail, and in person.
- Excellent interpersonal relationship skills.
- Organized with ability to properly prioritize and complete tasks with minimal direction.
- Experience with logistics, shipment tracking and support.
- Repair station or manufacturing processes experience
- Aerospace contract administration.
- Working knowledge of SAP, MS Dynamics and Power Bi.
Education:
- Typically requires HS Diploma or AA/AS degree (or other 2-year post high school training) with less than 2 years of relevant experience.
Zobility is RGBSI's workforce management and staffing division. RGBSI is a multi-national corporation headquartered in Troy, MI with branches throughout the USA, Canada, Germany, and India.
Salary : $24 - $25