Front Desk Administrative Assistant - Bilingual (English/Spanish)

Zitro Services LLC is a business consulting company assisting entrepreneurs and general contractors with a broad spectrum of business needs, including business registrations, filing of professional license applications, business identity development, digital and printed marketing material, bookkeeping, tax preparation, and professional development trainings.

We are looking for a Front Desk Administrative Assistant to serve as our customers’ first point of contact and to manage our class and license exam registration process.

The front desk administrative assistant's responsibilities include handling license exam appointment requests, welcoming customers upon arrival to our office, and answering calls. If you have a knack for customer service and work experience in relevant positions, we’d like to meet you. Ultimately, you, together with the rest of our team, will help create an exceptional experience for our customers.

This is an onsite, full-time position.

Responsibilities

• Manage class and exam registrations.
• Detail oriented and be able to collect accurate information and ensure forms are fully and properly completed.
• Complete and submit license exam appointment requests.
• Follow up with Testing center and customers about exam appointments.
• Send and reply emails to customers and to third parties.
• Inform customers about payment methods and verify their credit card data.
• Provide information about and sell our varying services.
• Attend to customers’ requests in a timely and professional manner.
• Confirm student class registrations and attendance.
• Cross-sell courses and services.
• Maintain updated records of class registrations, exam appointments, appointments for other services, and payments.

Skills

• Excellent organizational skills.
• Ability to manage multiple responsibilities at once while keeping track of others.
• At least one year of work experience
• Strong communication skills — ability to proficiently speak and write in English
• Fluent in Spanish.
• Candidate must be a problem-solver and be equipped to address customer needs and foster positive experiences.
• Customer service attitude
• Proactive and ability to work under pressure and with minimal supervision.

Job Types: Contract, Full-time

Pay: From $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off

Application Question(s):

• Describa de manera detallada su nivel de español. Puede detallar cosas como su tiempo de exposición al idioma, si lo usa frecuentemente, el sitio en donde lo aprendió, entre otros detalles mas?
• List your most notable career/professional and academic accomplishments.

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 2 years (Required)

Language:

• English (Required)
• Spanish (Required)

Work Location: In person

Salary : $20