What are the responsibilities and job description for the Salesforce Administrator position at Zeektek?
Job Description
Support the development of the Customer Base platform and segmentation clustering.
Identify opportunities to enhance data collection and management; assist in the development of CRM programs, in line with given objectives.
Essential Functions
- Assist in maintaining of the customer platform and customer segmentation Support the Global CRM Team during the implementation of the CRM platform
- Assist in defining use cases for Sales, Service, and Marketing functions that are used as criteria for CRM processes
- Support maintenance of the customer platform and segmentation clustering
- Prepare segmentation reports as needed Act as a liaison between various departments and business partners to maintain customer platform
- Assist in the development of CRM programs and prepare related materials
- Assist in formulating KPI drives and measure the results
- Propose and handle research and tools to improve the knowledge of the customers
- Gather reports on data and industry trends relating to trade categories
- Provide user support for installed CRM functionality
- Assist in various ad-hoc projects
Job Specification
Typically has the following skills or abilities:
- Must have strong Salesforce knowledge.
- Will be creating Admin credentials, Candidates with SF certification level 1-2 preferred level 3 as a bonus.
- Role will be completely focused on run-the-business activity - Data Cleanup in SF.
- 4 year current Tech Debt that they are working on cleaning up the old data.
- Must be self-driven, QA experience is always good -
- APEX and FLOW knowledge is a bonus - data language for salesforce.
- Bachelor’s degree in Marketing or related experience
- 2 years of CRM experience and/or Marketing experience
- Excellent communication and presentation skills
- Strong analytical skills, results driven, good understanding of CRM systems and exposure to segmentation projects
- Strong project management with a focus on execution and rigorous implementation
- High flexibility and creative with a hands-on approach
- Collaborative and an effective team player
- Ability to regularly exercise discretion and independent judgement
- Ability to travel up to 20% of the time (domestic)