Salesforce Administrator

JOB DESCRIPTION-

Key Responsibilities

• Support the maintenance and optimization of CRM platforms and customer databases.
• Assist with customer segmentation, clustering, and customer analytics projects.
• Prepare reports, dashboards, and KPI tracking metrics.
• Analyze customer and marketing data to identify trends and business opportunities.
• Coordinate with Sales, Marketing, Service, and other teams to support CRM initiatives.
• Assist in CRM implementation, testing, and user support activities.
• Support marketing operations and customer engagement programs.
• Conduct research on customer behavior, industry trends, and market insights.
• Maintain accurate records, documentation, and reporting materials.
• Participate in ad-hoc projects and process improvement initiatives.

Required Skills & Qualifications

• Bachelor’s degree in Marketing, Business, Analytics, or a related field.
• 1–3 years of CRM, marketing operations, or customer analytics experience preferred.
• Basic understanding of CRM systems such as Salesforce, HubSpot, or Microsoft Dynamics.
• Strong analytical, reporting, and problem-solving skills.
• Experience with Excel, dashboards, and data reporting tools.
• Good communication, presentation, and stakeholder coordination skills.
• Ability to manage multiple tasks and work in a fast-paced environment.
• Strong attention to detail and organizational skills.
• Collaborative mindset with the ability to work across teams.

Preferred Skills

• Experience with customer segmentation or marketing campaigns.
• Knowledge of KPI tracking and dashboard reporting.
• Exposure to project coordination or CRM implementation projects.

REMOTE ROLE , BUT - 20% TRAVEL IS REQUIRED