Service Dispatcher & Customer Service Coordinator

Service Dispatcher & Customer Service Coordinator

📍 Location: San Diego, CA (On-site)
💼 Employment Type: Full-Time
🕒 Schedule: Monday–Friday, 7:30am–4:30pm

ZED Electric is a thriving electrical service company based in San Diego, known for our integrity, craftsmanship, and commitment to excellent customer experiences. We foster a positive, growth-driven work culture where every team member is valued.

We’re seeking a highly organized, professional, and adaptable Service Dispatcher & Customer Service Coordinator to join our fast-paced team. You will work directly with and in parallel to our Operations Manager, handling inbound service requests, dispatching electricians, supporting executive operations, and ensuring seamless customer experiences. This is a key role at the center of our daily operations.

• Professionally answer incoming calls and respond to customer inquiries

• Schedule and dispatch service technicians efficiently using ServiceTitan software

• Support the Operations Manager with administrative and executive tasks

• Communicate with clients, technicians, and vendors with clarity and professionalism

• Maintain accurate service records and job notes in software systems

• Monitor ongoing service jobs and adjust dispatch as needed throughout the day

• Track technician progress and ensure daily job flow

• Follow up with customers post-service for feedback or additional scheduling

• Support other departments with light office coordination or executive admin tasks

• Maintain a calm, can-do attitude in a high-pressure, service-driven environment

• 2 years of dispatch, CSR, call center, or executive assistant experience

• Background in a trade or service industry (electrical, plumbing, HVAC, etc.) highly preferred

• College education preferred

• Strong written and verbal communication skills

• Highly organized, able to manage competing priorities and multitask

• Experience with ServiceTitan or similar field service software a big plus

• High sense of urgency, problem-solving ability, and attention to detail

• Hospitality mindset — empathetic, patient, and customer-first attitude

• Able to thrive in a fast-paced, high-volume environment

• Tech-savvy, especially with iPhones, Google Workspace, and scheduling tools

💵 Pay: $28–$31/hour, depending on experience

Full benefits after 90 days, including:

• Health, Dental, and Vision Insurance

• Paid Holidays

• PTO and Sick Leave

• 401(k)

• Career development & ongoing training

• Opportunity for long-term role and career path in operations or admin leadership

📲 Apply now at www.zedelectric.com/careers and attach your resume.
💻 Learn more about our company at www.zedelectric.com

Dispatcher, Scheduling Coordinator, Customer Service, CSR, Executive Assistant, Admin, Office Coordinator, Client Care, Call Center, Hospitality, Receptionist, Electrical, Trades, Field Service, ServiceTitan, Fast-Paced, Problem Solver, Communication, Support Staff, Administrative Assistant