What are the responsibilities and job description for the Customer Experience Advocate position at zb.io?
As part of the Enterprise Customer Experience (ECX) organization, the Customer Experience Advocate provides exceptional customer service. You are passionate about working with customers and team members to answer questions, resolve issues, and bring value to the customer experience every time, minimizing effort to maximize loyalty. You embrace change and excel at the challenge of delivering the best possible outcomes for customers. You will also be focused on identifying process improvement opportunities and helping drive those opportunities to implementation.
What you do:
Work with partners to provide accelerated and valued outcomes.
Have a clear understanding of measurements which measure the customer experience.
Recognize customer needs and address them with urgency.
Determine alternative solutions to solve the problem.
Be a subject matter expert on business processes.
Identify trend and opportunities for root cause resolution, escalating through the proper channel.
Collaborate to develop best practices.
The Essentials - You Will Have:
High school diploma or GED
Legal authorization to work in the United States. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
The Preferred - You Might Also Have:
Associate's degree
2 years related experience
Experience interpreting and responding to customer questions and requests.
Identifying the urgency of tasks and prioritize accordingly.
Working well in a team environment of collaboration.
Experience evaluating systems for positive end-to-end customer experience.
Computer skills and can quickly navigate multiple business systems to process requests within specified Service Level Agreement.
Experience documenting customer issues in detail in technology and processes.
Skills:
English (Speak, Read, Write)
Education:
Technical school work (up to 1 year)
Job Types: Full-time, Contract
Pay: $20.00 - $23.00 per hour
Expected hours: 40 per week
Benefits:
- Health insurance
Work Location: In person
Salary : $20 - $23
