What are the responsibilities and job description for the Remote Customer Care Advocate position at My Modern Desk?
Overview
We are seeking a compassionate and tech-savvy Remote Customer Care Advocate to join our remote team. In this role, you’ll be the first point of contact for customers, providing assistance through phone, email, and chat. Your mission is to ensure every customer interaction is positive, clear, and solution-focused.
Responsibilities
Respond to customer inquiries via phone, email, and live chat in a timely, professional manner
Provide guidance on processes, resolve concerns, and answer questions
Log and update all interactions accurately in the CRM system
Assist customers with forms and documentation, including PDF files
Collaborate with internal teams to ensure issues are resolved effectively
Maintain empathy and patience, even during high-volume periods
Qualifications
Prior customer service or support experience preferred but not required
Strong written and verbal communication skills
Detail-oriented, with the ability to multitask across platforms
Tech-savvy and comfortable using Google Workspace, CRM systems, and Adobe PDF tools
Reliable internet connection and a quiet, professional remote workspace
Top Attributes
Empathetic and customer-focused
Detail-oriented and organized
Tech-savvy with a passion for learning new tools
Benefits
Competitive pay at $24 per hour
Full health insurance coverage
Company-provided equipment
Supportive and collaborative team environment
Training provided
Salary : $19 - $23