What are the responsibilities and job description for the Application Support Specialist position at zb.io?
Overview
We are seeking an Application Support Specialist to provide hands-on technical support in a fast-paced judicial environment. This is a fully onsite role supporting end users with desktop, software, and courtroom audio/visual technologies. The ideal candidate enjoys troubleshooting technical issues, learning new applications, and delivering exceptional customer support in a professional setting.
Key Responsibilities
- Provide onsite technical support for end users, including judges, court staff, and administrative personnel.
- Troubleshoot and resolve PC hardware, software, printer, and peripheral issues.
- Support courtroom audio/video and recording systems during live court proceedings.
- Learn and support court-specific applications, including document management and case management systems.
- Assist users with day-to-day technical questions and system usage.
- Escalate complex technical issues to the central IT support team when necessary.
- Maintain excellent customer service while supporting users in a time-sensitive environment.
- Document issues and resolutions as required.
Required Qualifications
- 1–3 years of experience in Desktop Support, Help Desk, or Application Support.
- Strong troubleshooting skills for Windows PCs and Microsoft Office applications.
- Excellent customer service and communication skills.
- Ability to quickly learn new software applications and technologies.
- Comfortable working in a fast-paced, user-facing environment.
- Ability to prioritize multiple support requests while maintaining professionalism.
Preferred Skills
- Experience supporting Audio/Visual (AV) equipment or conference room technologies.
- Knowledge of Zoom or hybrid meeting platforms.
- Experience with document management systems.
- Familiarity with Adobe Acrobat.
- Experience with Microsoft Visio.
- Knowledge of Microsoft SharePoint.
- Exposure to Microsoft Office Suite administration.
- Experience supporting legal, government, or public sector environments is a plus.
Technology Environment
Candidates with experience supporting any of the following technologies are encouraged to apply:
- Windows Desktop Support
- Microsoft Office Suite
- SharePoint
- Adobe Acrobat
- Microsoft Visio
- Zoom
- Audio/Video and recording equipment
- Document Management Systems
What We're Looking For
The ideal candidate is:
- Customer-focused with excellent interpersonal skills.
- A proactive problem solver who enjoys troubleshooting.
- Comfortable providing onsite, hands-on technical support.
- Quick to learn new systems and technologies.
- Able to remain calm and professional in high-pressure situations.
- Reliable, detail-oriented, and accountable.
Pay: $50.00 - $60.00 per hour
Benefits:
- Health insurance
Work Location: In person
Salary : $50 - $60