What are the responsibilities and job description for the Lead Host | Kalamazoo Country Club position at Zazios?
Job Description
WHAT YOU’LL BE DOING:
May Include, But Not Limited To
WHAT YOU’LL BE DOING:
May Include, But Not Limited To
- Interpersonal skills with focused attention to member needs to deal effectively with all business contacts
- Understand member's service needs
- Excellent professional presentation and grooming
- Responsible for continued training in product knowledge and service standards
- Maintain confidentiality of member information and pertinent data utilizing and following PCI compliance
- Organize and consolidate steps of service for maximum productivity
- Handle all transactions effectively and correctly (including cash, credit cards, house charges, gift cards and room charges)
- Take direction, learn, and utilize information for the benefit of the club & its members
- Work quickly and efficiently in a fast paced environment
- Work well with others and work together for common goals
- Follow all Greenleaf Hospitality Group policies and procedures
- Resolve all member requests in an efficient manner regarding all aspects of the club.
- Productive and proactive in providing personalized member experiences.
- Answer questions regarding all aspects of the hotel and club outlets, amenities and services, including current/ upcoming events
- Effectively operate the phones with a pleasant and professional tone of voice
- Maintain control of the seating flow within the club (maximizing club capacity & proper rotation of sections)
- Organize and take reservations including private party contracts
- Greet member to feel welcome and appreciated
- Effectively communicate group contact needs for private events to all staff
- Assist with event functions in all capacities, from reservation, booking, contract, and execution of event.
- Maintain accurate event receipts and spreadsheets.
- Work closely with the Event Coordinator and handle tasks as directed.
- Work well with others and work together for common goals; responsible to obtain all menus needed to do job of selling events and sell club effectively
- 2 years of host / hospitality experience
- Demonstrated ability to improve operational efficiency
- A commitment to creating great experiences for our members and guests
- Able to stand for long periods of time, up to 8 hours or more
- Able to stoop and bend
- Able to lift up to 40 pounds from time to time
- Able to safely work with potentially dangerous chemicals and equipment
- Able to comply with safety and health code standards
- Able to handle responsibilities that require repetitive motion tasks