General Manager

The Role

We are seeking a motivated individual to join our Retail Management team. Our General Manager will be responsible for the high volume, highly visible location of San Marcos. In this role, GM is responsible for overseeing all aspects of boutique retail operations, ensuring that the store meets its sales targets and provides excellent customer service. Additional responsibilities include, but are not limited to, maintaining and achieving high operational standards, exceeding merchandising goals, achieving sales objectives, building a highly motivated team, and furthering associates’ skills and clientele base.

The ideal candidate will have 3-4 years of management experience in the fashion retail industry (luxury preferred), excellent communication and organizational skills, and a strong understanding of KPIs. You should be target-driven, committed to adhering to company standards, and dedicated to upholding company standards, and able to inspire and motivate your team to achieve excellence

Responsibilities

• Ensure the store operates seamlessly and efficiently.
• Build and maintain lasting relationships with customers to expand the client base.
• Motivate and manage the sales team to exceed sales and productivity goals.
• Connect with customers and understand their needs, such as documenting and communicating customer requests.
• Recognize and handle loss prevention situations with exemplary customer service.
• Conduct training sessions to enhance team skills and knowledge.
• Plan and delegate appropriate responsibilities within the sales team.
• Maintain knowledge of inventory, scheduling, sales goals, and training of sales associates.
• Ensure that store merchandising, windows, and visual displays are maintained and consistent with the brand image.
• Maintain clear communication lines with the sales team and corporate office.
• Act as a leader to the sales team.
• Learn and apply product knowledge to assist customers in selecting merchandise that meets their needs.
• Proactively identify and recommend additional merchandise to enhance the customer’s experience, not overwhelm them.
• Establish, meet, and exceed sales and performance goals.
• Seek out top talent for the sales team through networking and recruiting.
• Foster a positive and energetic atmosphere while maintaining a professional work environment.

Requirements

• Exceptional written and verbal communication skills
• Exemplary work ethic and leadership qualities
• Ability to analyze sales reports to determine business needs and develop strategies
• Strong troubleshooting and problem-solving abilities, particularly under pressure
• Exceptional organizational skills, with the capacity to prioritize and manage multiple tasks effectively
• Superior customer service skills
• A proactive, hands-on approach with a keen sense of urgency to meet business demands

Education and Training

• HS Diploma Required; Associate’s/Bachelor’s degrees preferred

Experience

• Minimum 6 years’ experience in luxury retail store environment
• Minimum 3 years of luxury/retail management