What are the responsibilities and job description for the Supervisor position at Zadig&Voltaire?
Position Overview
As a Sales Supervisor at Zadig & Voltaire's Aspen boutique, you play a pivotal role in driving store performance and fostering a culture of excellence. You support the General Manager (GM) and Assistant General Manager (AGM) in achieving sales goals and operational standards. In their absence, you serve as the store lead, ensuring seamless execution of daily tasks, exceptional customer service, and team development.
Zadig & Voltaire is proud to be an equal opportunity employer.
Key Responsibilities
- Lead your team to meet and exceed store sales targets as directed by the GM/AGM
- Maintain a strong floor presence to maximize selling opportunities
- Ensure a consistent positive and rewarding client experience
- Deliver personalized customer service in line with brand values and standards
- Support key business initiatives and product launches
- Drive clientele development through customer data collection and relationship-building
- Leverage marketing tools to engage clients and boost sales
- Utilize CRM technology to enhance client journey and experience
- Stay informed and passionate about the luxury fashion industry and market trends
- Ensure the store is clean, organized, and welcoming to customers
- Maintain visual standards and ensure compliance with all company policies
Note: This list of responsibilities is not exhaustive. Additional duties may be assigned as needed to
support business operations and team success.
Requirements
Sales & Service
- Proven success in customer/clientele sales and meeting performance goals
- Commitment to delivering exceptional customer service and exceeding expectations
Leadership & Operations
- Experience in team management, training, and performance techniques
- Ability to manage priorities, multitask, and maintain attention to detail
- Strong verbal and written communication and interpersonal skills
Technical Skills
- Familiarity with retail POS systems, (Y2) Microsoft Office, and Google Docs
- Comfortable using technology to support sales and enhance customer service
Personal Attributes
- Passion for the contemporary / luxury fashion
- Positive, proactive, and collaborative mindset
- Flexible, responsible, and self-motivated
Education & Experience
- High School Diploma required; Associate or Bachelor’s degree preferred
- Minimum 1 year of experience as a Sales Supervisor
Salary : $25 - $28
