What are the responsibilities and job description for the Network Watch Officer position at Zachary Piper Solutions?
Zachary Piper Solutions is seeking a Network Watch Officer to support a company focused on enterprise IT operations and network support for a large-scale Department of Defense environment. This position is on-site in Quantico, VA. The Network Watch Officer will provide Tier 1 operational monitoring, incident response, and technical support for mission-critical network infrastructure. This position would be an October 1, 2026 start date.
Responsibilities for the Network Watch Officer include:
Network Operations Center Analyst, NOC Analyst, Network Monitoring, Tier 1 Support, Service Desk Analyst, Help Desk Technician, IT Support Specialist, Network Operations, Enterprise Network Support, Router Configuration, Switch Configuration, Incident Response, IT Ticketing Systems, Security , Secret Clearance, DoD IT Jobs, Defense Contractor Jobs, Quantico VA Jobs, Network Technician, Technical Support Specialist, MCEN Support, Enterprise IT Operations, Information Technology Services, Network Troubleshooting, Network Operations Technician
Responsibilities for the Network Watch Officer include:
- Monitor unclassified and classified enterprise networks, including email, voice, and official message traffic.
- Provide Tier 1 First Contact Resolution and after-hours Service Desk support, including routine operational checks and maintenance monitoring.
- Troubleshoot technical issues and resolve or escalate incidents as appropriate.
- Open, manage, update, and close service tickets within established processes.
- Correlate network events and incidents to support effective IT service management and operational awareness.
- 3 years of customer service experience in an IT environment.
- Experience with IT ticketing systems and enterprise network monitoring tools.
- 1 year of experience with router and switch configuration and troubleshooting.
- Strong technical troubleshooting, incident management, and customer support skills.
- High School Diploma or equivalent.
- Security Certification required.
- Active Secret Clearance required
- Salary Range: $60,000 - $80,000 depending on experience
- Full Benefits Package: PTO, Paid Holidays, Medical, Dental, Vision, 401K, Tuition Reimbursement, Sick Leave as required by law
Network Operations Center Analyst, NOC Analyst, Network Monitoring, Tier 1 Support, Service Desk Analyst, Help Desk Technician, IT Support Specialist, Network Operations, Enterprise Network Support, Router Configuration, Switch Configuration, Incident Response, IT Ticketing Systems, Security , Secret Clearance, DoD IT Jobs, Defense Contractor Jobs, Quantico VA Jobs, Network Technician, Technical Support Specialist, MCEN Support, Enterprise IT Operations, Information Technology Services, Network Troubleshooting, Network Operations Technician
Salary : $60,000 - $80,000