What are the responsibilities and job description for the Help Desk Supervisor/Sr. User Trainer position at Zachary Piper Solutions?
Job Title: Help Desk Supervisor/Sr. User Trainer
Location: Washington, DC
Company: Zachary Piper Solutions
Clearance Required: Ability to obtain a Public Trust
Full Job Description:
Zachary Piper Solutions is looking for a Help Desk Supervisor/Sr. User Trainer to join a growing team in support of a government agency. This position will be fully onsite in Washington, DC.
Responsibilities/Overview:
Location: Washington, DC
Company: Zachary Piper Solutions
Clearance Required: Ability to obtain a Public Trust
Full Job Description:
Zachary Piper Solutions is looking for a Help Desk Supervisor/Sr. User Trainer to join a growing team in support of a government agency. This position will be fully onsite in Washington, DC.
Responsibilities/Overview:
- Provide on-site technical resource/support who should be comfortable with making visually appealing and data-accurate updates to a public facing website.
- Quick learner who is willing to learn new data management systems in order to provide high-level support, as well as day-to-day management.
- Create, modify, and run daily, weekly, monthly, and quarterly reports, as requested.
- Provide technical support to new and current users of the internal database system.
- Assist in testing database functionality following upgrades or fixes.
- Make updates to website based on specific data points at regular intervals.
- Provide technical support to office staff as necessary, to include interaction with Department technical staff, ordinary maintenance of office technical equipment, and routine troubleshooting.
- Candidate should be mindful of principles of cybersecurity, data protection, and privacy in all work assignments.
- Strong skills in commonly used software, such as Microsoft Office Suite with emphasis on Excel, Word and PowerPoint.
- Familiarity using Drupal, TEAMS or TEAMS Apps.
- Experience with SharePoint (Administrative Role)
- Bachelor's degree (or equivalent) and 2 years of experience providing direct end-user support for the applications being supported, including both telephone support and on-site assistance to users, is preferred.
- At least one year teaching/training experience involving computer applications, preferably database, imaging, or other automated litigation support applications preferred.
- Must have hands-on familiarity with the network, telecommunications, and operating systems environment of the applications being supported.
- Should be an expert user of the Government's word processing, spreadsheet, and email systems.
- Must be a U.S. Citizen and able to obtain a Public Trust clearance.
- Experience working in a government and/or Litigation Support environment in conjunction with basic qualifications, preferred.
- Undergraduate degree valued.
- Prior supervisory experience strongly preferred.
- Experience with DOJ office automation environments extremely helpful.
- Knowledge of Government’s IT environment, including office automation networks, PC and server-based applications preferred.
- Experience using payroll systems, and financial management systems a plus.
- At least one year of experience in automated litigation support preferred.
- Current or active clearance.
- $75,000 - $80,000 Dependent on experience
- Comprehensive Benefits: Medical, Dental, Vision, 401K, PTO, Sick Leave as required by law, and Holidays.
Salary : $75,000 - $80,000
