What are the responsibilities and job description for the Help Desk Supervisor/Sr. User Trainer position at Leidos?
Description
Leidos is looking to hire a Help Desk Supervisor/Sr. User Trainer to work at the Office of the Pardon Attorney in Washington, DC. We are looking for on‐site technical resource/support in making visually appealing and data‐accurate updates to a public facing website. Quick learner who is willing to learn new data management systems in order to provide high‐level support, as well as day‐to‐day management in conjunction with job requirements.
In this role, you will assist with more technical tasks using various technologies provided by the Office of the Pardon Attorney to help support their mission. If this type of challenging work sounds like something you would be interested in to grow your career, apply now!
Primary Responsibilities
At Leidos, we don’t want someone who "fits the mold"—we want someone who melts it down and builds something better. This is a role for the restless, the over-caffeinated, the ones who ask, “what’s next?” before the dust settles on “what’s now.”
If you’re already scheming step 20 while everyone else is still debating step 2… good. You’ll fit right in.
Original Posting
January 7, 2026
For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Pay Range
Pay Range $65,650.00 - $118,675.00
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
About Leidos
Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.
Pay And Benefits
Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.
Securing Your Data
Beware of fake employment opportunities using Leidos’ name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system – never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at LeidosCareersFraud@leidos.com.
If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.
Commitment to Non-Discrimination
All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.
Leidos is looking to hire a Help Desk Supervisor/Sr. User Trainer to work at the Office of the Pardon Attorney in Washington, DC. We are looking for on‐site technical resource/support in making visually appealing and data‐accurate updates to a public facing website. Quick learner who is willing to learn new data management systems in order to provide high‐level support, as well as day‐to‐day management in conjunction with job requirements.
In this role, you will assist with more technical tasks using various technologies provided by the Office of the Pardon Attorney to help support their mission. If this type of challenging work sounds like something you would be interested in to grow your career, apply now!
Primary Responsibilities
- Provide on‐site technical resource/support who should be comfortable with making visually appealing and data‐accurate updates to a public facing website.
- Quick learner who is willing to learn new data management systems in order to provide high‐level support, as well as day‐to‐day management.
- Create, modify and run daily, weekly, monthly and quarterly reports, as requested.
- Provide technical support to new and current users of the internal database system.
- Assist in testing database functionality following upgrades or fixes.
- Make updates to website based on specific data points at regular intervals.
- Provide technical support to office staff as necessary, to include interaction with Department technical staff, ordinary maintenance of office technical equipment, and routine troubleshooting.
- Candidate should be mindful of principles of cybersecurity, data protection, and privacy in all work assignments.
- Excellent written and oral communication skills.
- Strong skills in commonly used software, such as Microsoft Office Suite with emphasis on Excel, Word and PowerPoint.
- Familiarity using Drupal, TEAMS or TEAMS Apps.
- Experience with SharePoint (Administrative Role)
- Bachelor's degree (or equivalent) and 2 years of experience providing direct end-user support for the applications being supported, including both telephone support and on-site assistance to users, is preferred.
- At least one year teaching/training experience involving computer applications, preferably database, imaging, or other automated litigation support applications preferred.
- Must have hands-on familiarity with the network, telecommunications, and operating systems environment of the applications being supported.
- Should be an expert user of the Government's word processing, spreadsheet, and email systems.
- Must be a U.S. Citizen and able to obtain a Public Trust clearance.
- Experience working in a Government and/or Litigation Support environment in conjunction with basic qualifications, preferred.
- Undergraduate degree valued.
- Prior supervisory experience strongly preferred.
- Experience with DOJ office automation environments extremely helpful.
- Knowledge of Government’s IT environment, including office automation networks, PC and server based applications preferred.
- Experience using payroll systems, and financial management systems a plus.
- At least one year of experience in automated litigation support preferred.
- Current or active clearance.
At Leidos, we don’t want someone who "fits the mold"—we want someone who melts it down and builds something better. This is a role for the restless, the over-caffeinated, the ones who ask, “what’s next?” before the dust settles on “what’s now.”
If you’re already scheming step 20 while everyone else is still debating step 2… good. You’ll fit right in.
Original Posting
January 7, 2026
For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Pay Range
Pay Range $65,650.00 - $118,675.00
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
About Leidos
Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.
Pay And Benefits
Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.
Securing Your Data
Beware of fake employment opportunities using Leidos’ name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system – never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at LeidosCareersFraud@leidos.com.
If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.
Commitment to Non-Discrimination
All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.
Salary : $65,650 - $118,675