What are the responsibilities and job description for the Help Desk Specialist position at Zachary Piper Solutions?
Zachary Piper Solutions is seeking an Help Desk Specialist to join a DoD program that is fully-funded through 2028, supporting the Department of the Navy located in Kansas City, MO. The Help Desk Specialist will assist with end-user desktop support for a large enterprise network. This is a great opportunity to gain experience and grow within the Intelligence Community.This will start out as a night shift role, but after a few months the shifts will be open based on the candidates preference.
MUST HAVE COMPTIA SECURITY CERTIFICATION AND ACTIVE SECRET CLEARANCE
Responsibilities for the Help Desk Specialist include:
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MUST HAVE COMPTIA SECURITY CERTIFICATION AND ACTIVE SECRET CLEARANCE
Responsibilities for the Help Desk Specialist include:
- Assist with IT support for devices/technologies including laptops, desktops, printers, mobile phones, and other network devices
- Help resolve connectivity, OS, Microsoft/Office, and Video Teleconference issues
- Work directly with employees and officials to troubleshoot and resolve technical issues
- Execute operations in support of the Enterprise Service Desk
- Meet service goals by opening and closing tickets, executing scripts, and answering calls
- Must have an Active Secret Clearance
- 1 Years of IT experience
- Active IAT II Certification: CompTIA Security , CCNA Security, CySA , or equivalent/higher
- Experience with troubleshooting, ticketing systems, and support for IT devices
- Full Standard Benefits: PTO, Paid Holidays, Medical, Dental, Vision, 401K, Sick leave as required by law
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Salary : $50,000 - $55,000