What are the responsibilities and job description for the Collections Manager - Litigation Support position at Z&A Recruiting?
Collections Supervisor – Bad Debt / Late Stages
Large, National San Antonio based Company is adding to their team. Company is very people centric with pride in the development of the team as well as in internal promotions. Company believes strongly in providing challenge and opportunity while really maintaining work life balance. Company has a single digit turnover rate – they foster a place where people enjoy going to work!
The Manager leads a solid, teamwork-oriented group, as well as oversee the development of insightful reporting to the Executive Management team.
Responsibilities:
- Mentor and develop a solid collections team.
- Manage Collection policies and procedures to ensure consistently and enhance customer satisfaction.
- Collaborate with leadership team, in-house counsel, sales and other departments to resolve issues and make informed decisions
- Identifies and forecasts bad debt.
- Work with third party collection companies for assigned accounts.
- Work directly with management to review cases and collaborate throughout the collection process
- Collaborate with attorneys to initiate demand letters, negotiate settlement agreements, or initiate lawsuit, if necessary.
- Conducts legal research to stay updated on debt collection laws, regulations, and industry best practices
- Provides support to collections by reviewing requests for credit releases as needed
- Prepares, reviews & files UCCs according to the requirements of the Uniform Commercial Code
- Assign, delegate, and coordinate work to the collections team.
- Collaborate with management to resolve disputes and escalated customer (internal/external) issues.
- Lead special projects
Qualifications:
- Bachelor’s degree a plus
- Minimum five years of experience in commercial collections required
- Three or more years of experience in a leadership role
- Must have experience managing third party collections or working directly with attorneys
- Experience with Microsoft Dynamics 365, Power BI, GETPAID, Billtrust and/or Salesforce preferred
- Excellent communication and interpersonal skills
- Exceptional organizational, time management, and multi-tasking skills
- Strong leadership with the ability to positively motivate, manage, and develop employees.
- Ability to determine strategy for methods/practices that monitor and measure goals
- Outgoing personality.
Salary : $80,000 - $88,000