What are the responsibilities and job description for the Collections Specialist position at Z&A Recruiting?
About the Company
Large, National, San Antonio based Company is adding to their team. Company is very people centric with pride in the development of the team as well as in internal promotions. Company believes strongly in providing challenge and opportunity while really maintaining work life balance. Also, we have a single digit turnover rate – they foster a place where people enjoy going to work!
About the Role
Please note – this is soft collections, business to business. It is not a call center environment or auto dialer program. This professional handles collections of company customer accounts in their assigned portfolio, account reconciliations, and provides external customers and internal business partners with any information needed.
Responsibilities
- Build relationships with customer base.
- Monitors assigned account portfolios, contacts customers for payment information on past-due invoices and documents all collection efforts.
- Resolves billing and customer credit issues and investigates historical data.
- Identifies high-risk accounts and communicates information to management review and collaborates throughout the collection process.
- Consistently communicates customer service and collection issues to internal business partners promptly.
Qualifications
- High school diploma required.
Required Skills
- Possess strong analytical and organizational skills.
- Must have excellent communication skills, both written and verbal.
- Must have good judgment and decision-making skills.
- Be well-organized, and self-motivated person with good phone and people skills.
- Experience in Consumer or Commercial collections required.
- Knowledge of accounting procedures, with an understanding of invoices, statements of account receivables, payables, and various forms of payment remittances.
- Outgoing personality.
- Team player.