Crisis Support Staff Sunday -Thursday 10pm - 6am - Elkhart

Job Description

Full-Time, Sunday through Thursday, works holidays 10pm - 6am

Provides residential and non-residential clients with support services and activities to assist their process of moving from crisis to stability. Carries responsibility for providing support to women clients and their children to ensure a harmonious living atmosphere.

Essential Duties

• Answer incoming crisis calls
• Conducts intake of domestic violence clients
• Responsible for accurate data entry of crisis calls, intakes, lethality screens, abusers log, and room list
• Process intake of new clients and clients exiting the program
• Monitor and respond to activity at entry doors
• Provides information and referral for telephone callers and residents
• Communicates information concerning client matters to appropriate staff
• Watches security cameras
• Provides the initial orientation for women entering the program and goes over policies and rules.
• Packs rooms of those clients who have left personal belongings behind; assures proper inventory, storage and labeling.
• Does laundry on an as-need basis.
• Monitors client laundry, ironing and room cleaning activities.
• Monitors clients' assigned chores and makes sure they are completed.
• Maintains linen closet and pantry in an orderly manner.
• Circulates on first and second floors, interacts with clients and reports issues to clients' Case Manager, when appropriate.
• Resolves client problems when necessary.
• Informs supervisor when toiletries inventory is low.
• Enters information in log book at front desk.
• Provides necessary tracking for CAC Food Program grant activities and complies with reporting forms.
• Sets up breakfast items in kitchen area, serves food and milk to all children and records their participation.
• Supervises all meal and snack activities in the kitchen area.
• Performs other duties as assigned.
• Calls on-call supervisor with necessary guidance and change of schedule changes.
  
  

Required Experience

Knowledge and Ability

• Ability to work well with people and make decisions in emergency situations
• Ability to maintain accurate records
• Ability to work as part of a team
• Ability to follow instructions and complete assignments
• Ability to assess client needs and well-being
• Knowledge of women's issues
  
  

Education and Experience

• High school diploma/GED required. Associates/Bachelor's Degree preferred.
• Experience working with women and children in a social service setting desirable.
  
  

Physical/Mental Essential Requirements

• Climbing, stooping, kneeling, reaching, standing, walking, talking, hearing, repetitive motions (of hands, wrist, and fingers), moderate lifting and carrying (up to twenty lbs).
• Full range of body motion including manual and finger dexterity and eye-hand coordination.
• Ability to sit at a computer work station for extended periods of time.
• Occasional need to stand for long periods of time.
• Ability to focus on detail and accuracy.
• Ability to handle environmental conditions inside and outside.
• Occasional high stress may be experienced in dealing with clients, staff and volunteers.
  
  

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• Paid Holidays
• 12 Vacation Paid Time Off Days
• 12 Sick Paid Time Off Days
• 1 Personal & 1 Floating Holiday Paid Time Off Day
  
  

Keyword: Domestic Violence, Women's Issues, Crisis, Intake, Phone, Case Management, Advocate