Crisis Support Staff Sunday -Thursday 10pm - 6am - Elkhart

Job Description:

Full-Time, Sunday through Thursday, works holidays  10pm - 6am

Provides residential and non-residential clients with support services and activities to assist their process of moving from crisis to stability. Carries responsibility for providing support to women clients and their children to ensure a harmonious living atmosphere.

Essential Duties

• Answer incoming crisis calls

• Conducts intake of domestic violence clients

• Responsible for accurate data entry of crisis calls, intakes, lethality screens, abusers log, and room list

• Process intake of new clients and clients exiting the program

• Monitor and respond to activity at entry doors

• Provides information and referral for telephone callers and residents

• Communicates information concerning client matters to appropriate staff

• Watches security cameras

• Provides the initial orientation for women entering the program and goes over policies and rules.

• Packs rooms of those clients who have left personal belongings behind; assures proper inventory, storage and labeling.

• Does laundry on an as-need basis.

• Monitors client laundry, ironing and room cleaning activities.

• Monitors clients’ assigned chores and makes sure they are completed.

• Maintains linen closet and pantry in an orderly manner.

• Circulates on first and second floors, interacts with clients and reports issues to clients’ Case Manager, when appropriate.

• Resolves client problems when necessary.

• Informs supervisor when toiletries inventory is low.

• Enters information in log book at front desk.

• Provides necessary tracking for CAC Food Program grant activities and complies with reporting forms.

• Sets up breakfast items in kitchen area, serves food and milk to all children and records their participation.

• Supervises all meal and snack activities in the kitchen area.

• Performs other duties as assigned.

• Calls on-call supervisor with necessary guidance and change of schedule changes.