Winter Lift Operator

As a Ski Lift Operator, you play a key role in ensuring our guests have a safe, smooth, and enjoyable mountain experience. You’ll be responsible for operating ski lifts, helping guests load and unload safely, and keeping lift areas organized and efficient. Your work directly supports the Lift Experience Team’s mission to create a seamless journey from the moment guests enter the lift line to when they unload at the top.

This role involves monitoring lift operations, maintaining a clean and safe environment, and assisting guests with questions or concerns. Operators also perform basic equipment checks and promptly report any mechanical issues. Success in this position requires strong customer service skills, attention to detail, and a commitment to safety at all times.

The essential functions include, but are not limited to, the following:

• Operate Lifts Safely: Run ski lifts in compliance with ANSI B-77 and established procedures, including opening, downloading, and last chair protocols.
• Assist Guests: Greet guests warmly, provide clear loading and unloading instructions, and offer extra support for children or those with adaptive equipment.
• Monitor Operations: Perform pre- and post-shift inspections, monitor lifts throughout the day, and promptly report problems, unusual conditions, or malfunctions.
• Maintain Lift Areas: Keep ramps, shacks, and lift zones clear of snow, ice, and hazards while ensuring tools, equipment, and barriers are organized.
• Monitoring Lift Lines: Manage the flow of skiers and snowboarders in the lift line, ensuring an orderly and efficient boarding process. This includes keeping the loading and unloading area safe.
• Deliver Service Excellence: Provide courteous guest service, manage lift lines safely and efficiently, and uphold departmental standards for punctuality, attendance, dress, and grooming.
• Documentation & Safety: Complete required paperwork accurately and on time, participate in evacuation training, and assist in actual evacuations if needed.
• Team Support: Maintain timely break rotations, communicate effectively with supervisors and coworkers, and support a positive, inclusive team culture.
• Lead by Example: Model professionalism, teamwork, safety awareness, and exceptional guest service, while assisting colleagues across departments when needed.

The Benefits and Perks:

• Season passes for employees and employee dependents
• Employee discounts on food, retail, lessons, and rentals
• 401(k) Retirement Plan
• Industry Deals
• Ski Area Ticket Exchange Program

• High school diploma or equivalent preferred; must be at least 18 years old.
• Education and/or experience that demonstrates the ability to perform the role effectively.
• Ability to work up to 40 hours per week, including weekends, evenings, and holidays.
• Comfortable operating ski lifts, assisting guests, managing lift lines, and maintaining ramps in all weather conditions.
• Physically able to lift 50 lbs, stand and walk for long periods, and perform strenuous outdoor tasks.
• Ability to ride chairlifts as a passenger.
• Strong communication and customer service skills; calm and professional under pressure.
• Reliable, punctual, and able to follow written and verbal instructions independently.
• Capable of safely using tools and equipment, maintaining accurate records, and completing paperwork on time.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle, or feel objects, tools, or controls. The employee is occasionally required to stand, walk, sit, reach with hands and arms, climb or balance, and stoop, kneel, crouch, or crawl. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. Proper cold-weather clothing, protective gear, and adherence to safety procedures are required to ensure personal well-being and maintain safe operations in challenging conditions. The employee must be able to lift, push, pull, or carry objects, use abdominal and lower back muscles to provide support over time without fatigue, and effectively jump, sprint, or throw an object. Excellent stamina is required. The employee regularly works near moving mechanical parts and in outside conditions that include inclement weather, heat, cold, humidity, and exposure to snow/ice.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

The company is an Equal Opportunity Employer, a drug-free workplace, and complies with ADA regulations as applicable.