People Experience & Operations Manager (Temp Position- Maternity Leave)

If you're into online shopping (who isn't these days?), chances are you've crossed paths with Yotpo. We're all about eCommerce retention—helping brands of every size turn one-time shoppers into lifelong customers. Think loyalty programs and reviews—it's what we do best. Plus, we've got more tricks up our sleeve.With teams spread across the globe—from the US and Canada to the UK, Israel, Bulgaria, and Australia—we're growing fast. Our main mission? Delivering cutting-edge technology that sets new standards in the industry.Sounds exciting? Then read on, because we're looking for curious professional talents to be a part of building the future of the e-commerce industry.We're looking for a highly organized, proactive, and people-focused NA People Experience & Operations Manager to join us as a 4-month maternity leave replacement.In this high-impact role, you will manage day-to-day office operations, drive People Experience initiatives, and provide administrative support to senior leaders. You will oversee our New York office directly and support the Toronto site remotely, ensuring smooth office operations and an excellent employee experience in both locations.This role is ideal for someone who thrives in a fast-paced environment, loves creating a positive workplace culture, and enjoys making sure everything runs seamlessly behind the scenes.What You'll DoOffice Operations & FacilitiesLead daily office logistics, operations, and administration for the New York siteOversee the Toronto office remotely, working with the local team to ensure smooth operations, facility needs, events, and employee experienceManage vendors, building contacts, maintenance, security, HVAC, cleaning services, and IT coordinationOversee office supplies, snack and catering orders, deliveries, and workplace standardsManage lunch reservations and monitor seating plansTrack monthly facilities and budget reportsPeople Experience & CulturePlan and execute in-office events: happy hours, holidays, team lunches, celebrations, offsites, etc.Support employee experience in Toronto through remote coordination with the local teamCelebrate employee birthdays, anniversaries, and milestonesLead engagement initiatives that reinforce values, belonging, and a positive cultureTranslate employee feedback into actionable improvementsSupport onboarding and new hire orientationExecutive Assistant & Administrative SupportManage complex executive calendars across multiple time zonesCoordinate meetings, conference calls, scheduling, agendas, and cross-functional planningTrack action items and ensure follow-throughSupport executive and leadership visits, offsites, and conferencesMaintain confidentiality and handle sensitive informationYou AreRelevant experience in office management, workplace operations, employee experience, facilities, or executive supportHighly organized, detail-oriented, proactive, and resourcefulAble to manage multiple priorities in a fast-paced, changing environmentExcellent communicator with strong interpersonal skillsSkilled in Google Suite and/or Microsoft OfficeExperienced in vendor coordination, event planning, and/or budget managementA positive "can-do" attitude and a strong sense of ownershipBonus PointsExperience in a global company or fast-scaling tech/startup environmentCreative ideas for employee engagement and workplace cultureFamiliar with workplace tools (budget tracking platforms, facilities tools, employee feedback systems)Why You'll Love Working With UsYou'll help make our North America sites truly great places to work—organized, welcoming, fun, and people-focused. If you love creating order, supporting great teams, and making the workplace better every day, we'd love to meet you.#LI-Hybrid