People Experience Manager

As a People Experience Manager (FTC), you will play a pivotal role in shaping the day-to-day experiences of our colleagues across the globe. This is an exciting opportunity to contribute directly to Oliver Wymans culture, ensuring that our people feel valued, supported, and empowered to do their best work. In this role, you will partner closely with leaders and teams across multiple regions, acting as a champion for our values and a catalyst for positive change.You will help drive initiatives that foster engagement, inclusion, and well-being, ensuring that we embed a consistent approach to positive culture and investment of our values and center people in everything that we do.As a key member of the team that powers our firms culture, you will help elevate the experience of every colleague, every day. Beyond designing, developing, and delivering flagship global programs, you will help drive innovation, creating and piloting new initiatives that regional teams can adopt and tailor to their needs.This is a unique chance to join a passionate, high-impact team at the heart of our global organization. You will gain exposure to senior leaders, work on high-profile strategic projects, and develop your expertise in people experience and organizational culture.Key Responsibilities:Initiate, scope, and deliver a portfolio of People Experience (PE) projects and programmes (including but not limited to activities that support wellbeing, colleague engagement and the future of work) demonstrating strong ownership mentality and proactivity from conception through execution, while collaborating with cross-functional teams.Marsh & McLennan Companies is a global professional services firm providing advice and solutions in the areas of risk, strategy and human capital. It is the parent company of a number of the world's leading risk experts and specialty consultants, including Marsh, the insurance broker and risk advisor; Guy Carpenter, the risk and reinsurance specialist; Mercer, the provider of HR and related financial advice and services; and Oliver Wyman, the management consultancy. With over 60,000 employees worldwide and annual revenue of approximately $13 billion, Marsh & McLennan Companies provides analysis, advice and transactional capabilities to clients in more than 100 countries. Its stock (ticker symbol: MMC) is listed on the New York, Chicago and London stock exchanges.Marsh & McLennan Companies offers competitive salaries and comprehensive benefits and programs including: health and welfare, tuition assistance, 401K, employee assistance program, domestic partnership benefits, career mobility, employee network groups, volunteer opportunities, and other programs. For more information about our company, please visit us at: www.mmc.com. We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. For more information,Project Manage our People Experience strategic action plan as part of our People Experience Strategy, providing robust oversight and coordination across multiple stakeholders. Ensure actions with multiple dependencies remain on track, proactively escalate risks and barriers, and drive accountability through regular monitoring, reporting, and stakeholder engagement.Support strategic communications and engagement plans for key PE initiatives, tailoring messaging style and approach to different levels of seniority and diverse audiences to achieve maximum impact.Continue embedding our flagship learning and development program on culture, driving growth and engagement of our community of Culture Champions.Support global colleague group initiatives, building capabilities, and providing community management where appropriate.Operationalize and continuously improve back-end systems and processes that underpin the People Experience function.Lead the redesign and ongoing management of internal communication pages, ensuring colleagues have easily accessible, up-to-date information about People Experience programs, initiatives, offerings and opportunities.Embed the People Experience philosophy into firm-wide people processes, including performance management and feedback. Ensure all related procedures and communications reflect our core values, foster positive colleague experiences and drive continuous improvement in engagement and culture.Own and update People Experience inputs for requests for proposals (RFPs) and provide commercial advice to support client work and business development as required.Create and implement toolkits, presentations, and surveys to enhance colleague engagement and drive broad participation in PE programs.Develop and track KPIs for all PE initiatives, ensuring rigorous monitoring, measurement, and continuous improvement of project outcomes and colleague experiences.Partner proactively with regional teams, providing actionable advice and insights, and translating people experience, leadership, and culture concepts into clear recommendations and activities that drive results.Carry out other tasks as directed by the Line Manager to ensure effective delivery and development of the People Experience function.Skills and Attributes:Self-starter with a strong ownership mindset, comfortable navigating ambiguity and working within a small team that leads major, high-visibility, global initiatives.Adaptable and flexible, embracing change and prioritizing effectively to meet evolving stakeholder needs and deliver results in a fast-paced, deadline-driven and dynamic environment.Collaborative, building strong relationships across teams, regions, and functions to mobilize action and deliver key global initiatives. Exceptional stakeholder management and project coordination skills; ability to build consensus and drive accountability across diverse teams and seniority levels.Proficient in progressing multiple strategic projects simultaneously, ensuring deadlines and deliverables are achieved in dynamic, evolving environments. Adept at managing project risks and dependencies, with a track record of identifying issues early and escalating or resolving to maintain delivery momentum.Critical thinker, anticipating and identifying risks and able to provide clear, actionable insights and recommendations to inform decision-making and progress.Creative and people-centric, driving engaging communications and innovative approaches that empower colleagues and maximize initiative impact.Strong communicator, able to convey messages confidently and credibly at all levels (written, verbal, presentations), tailoring style and strategies to different audiences including senior leaders and cross-functional groups.Highly organized and detail-oriented, demonstrating rigour in quality control, monitoring, measurement, and tracking across communications and project delivery.Champion of service excellence and an improvement-driven culture, proactively seeking opportunities to enhance efficiency and service and product quality.Experience Required:Minimum of five years experience in a corporate (ideally professional services) environment.Demonstrable, advanced project and program management experience:Proven ability to manage multiple complex projects/programs simultaneously, delivering results independently and on time in fast-paced environments.Experience scoping and launching projects from scratch, tracking, measuring, and delivering on KPIs.Technical experienceDemonstrable high proficiency in the full Microsoft Office suite for communications, reporting and presentations.Excel: Experience building and managing spreadsheets to track project progress, conduct data analysis and generate actionable insights. Skilled at creating charts/dashboards to communicate key quantitative messages clearly.Word: Experienced in drafting high-quality reports and communications, using advanced formatting and document structuring to ensure clarity and professionalism.PowerPoint: Accomplished slide writer, able to develop clear, visually engaging, and persuasive presentations for both senior leadership and broad colleague audiences. Comfort using data visualization tools to present complex ideas for impact.Outlook: Skilled in efficient diary management, meeting scheduling, tracking event acceptance, and preparing polished communications.Experience leveraging AI tools to optimize work and drive efficiencies.Demonstrated commitment to advancing an inclusive, high-performing, values-led culture.Must HaveStrong project and program management skills, with the ability to lead multiple complex initiatives end-to-end.Minimum of five years experience in a corporate (ideally professional services) environment.Experience in culture, engagement, or people experience initiatives, demonstrating a commitment to building an inclusive, values-driven workplace.Exceptional communication skills (written, verbal, and presentation), tailored to senior leaders and global audiences.Advanced proficiency in Microsoft Office, especially PowerPoint, Excel, and Word, for reporting, analysis, and executive storytelling.Effective stakeholder management and collaboration, able to influence and drive accountability across regions and functions.Critical thinking and problem-solving ability, with a proactive approach to identifying risks and recommending solutions.High level of organization and attention to detail, ensuring accuracy, tracking, measurement, and quality control across projects.Skills: Strong project and program management skills, Experience in culture, engagement, or people experience initiatives, People Experience Manager